Senior Technical Success Manager

Zscaler, Inc.; United States; Remote; USD 144,000 - 205,000; Full time

Benefits offered by this job

Time off plans

Parental leave options

Retirement options

In‑office perks

Job summary

Zscaler, Inc. seeks a Sr. Technical Success Manager to join the US Public Sector team in a remote capacity.

You will report to the Manager of Technical Success Management in the Customer Success department and support accounts across the United States, with flexibility for Eastern or Central Time Zone work and occasional travel. You will drive adoption, manage executive relationships, monitor health metrics, and address risk to protect renewals.

Qualifications

• U.S. citizenship required with ability to obtain DoD clearance (SECRET/TS).
• 5+ years in customer-facing technical roles with account management responsibility.
• Working knowledge of FedRAMP and US Federal Government security/compliance requirements.
• Strong grasp of networking protocols (HTTP/HTTPS/DNS) and hands-on troubleshooting with Ping/Traceroute/MTR/Wireshark across Linux/Unix/Windows.
• Familiarity with cloud security technologies (SASE, SSE, ZTNA, ZIA, ZPA) and auth protocols (SAML, LDAP, OAuth).
• Preferred certifications such as CCNA, CompTIA Security+/Network+, CISSP/CCSP are a plus.

Responsibilities

• Drive adoption and value realization by aligning Zscaler solutions to customer goals and tracking health metrics.
• Own customer relationships through regular business reviews with technical stakeholders and executive sponsors.
• Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes.
• Support FedRAMP moderate/high customers (IL2-4 and IL5) in post-sales/advisory roles.
• Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities; contribute to knowledge bases.

Skills

FedRAMP knowledge

Networking protocols

Troubleshooting

Cloud security

SAML

LDAP

OAuth

Executive stakeholder management

Tools

Ping

Traceroute

MTR

Wireshark

Job description

Role

We are looking for a Sr. Technical Success Manager (TSM) to join our US Public Sector team. This is a Remote role, reporting to the Manager of Technical Success Management in the Customer Success department. This role supports accounts across the United States and candidates should be willing to work in the Eastern or Central Time Zone. Some travel to customer sites may be required. At Zscaler, Customer Success is a global, customer-obsessed team that delivers high-impact experiences from initial deployment through the full customer lifecycle, combining deep technical expertise, data-driven insights, and hands‑on partnership to support a portfolio of accounts across the US Federal Government.

What you’ll do (Role Expectations)

• Drive adoption and value realization by aligning Zscaler solutions to customer business goals, tracking adoption milestones, and monitoring health metrics
• Own customer relationships through regular business reviews (QBRs/EBRs) with technical stakeholders and executive sponsors
• Proactively manage risk by identifying early warning signals and developing mitigation plans to protect retention and renewal outcomes
• Support highly regulated FedRAMP moderate and high customers (IL2-4 and IL5)
• Enable and educate customers on feature adoption, best-practice rollouts, and new capabilities while contributing to internal and customer-facing knowledge bases

Who You Are (Success Profile)

• You thrive in ambiguity by building the path as you walk it and viewing uncertainty as the raw material to build something meaningful.
• You act like an owner with a passion for the mission, moving fluidly between high-level strategy and hands‑on execution.
• You are a problem‑solver who runs toward hard challenges and focuses on solutions that deliver maximum impact.
• You are a high‑trust collaborator who is ambitious for the team and gives candid, respectful feedback to earn trust.
• You are a continuous learner with a growth mindset who actively seeks feedback and shows up with purpose every day.

What We’re Looking for (Minimum Qualifications)

• U.S. citizenship is required for this position and the ability to gain and maintain a DoD/DoW security clearance (SECRET or TS)
• 5+ years in customer‑facing technical roles combining hands‑on technical expertise with account management responsibility
• Working knowledge of FedRAMP and the security and compliance requirements governing US Federal Government customers
• Solid grasp of core networking protocols (HTTP, HTTPS, DNS) and hands‑on troubleshooting experience with tools such as Ping, Traceroute, MTR, and Wireshark across Linux, Unix, or Windows environments
• Familiarity with cloud security technologies including SASE, SSE, ZTNA, ZIA, and ZPA in a post‑sales or advisory capacity, alongside knowledge of enterprise infrastructure and authentication protocols including SAML, LDAP, and OAuth

What Will Make You Stand Out (Preferred Qualifications)

• Prior experience supporting US Federal Government customers in a technical capacity
• Relevant industry certifications such as CCNA, CompTIA Security+, CompTIA Network+, CISSP, CCSP, CPHIMS, or CHIME

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job‑related skills, experience, and relevant education or training.

The base salary range listed for this full‑time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$143,500 - $205,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In‑office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here .

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. "See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link."

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Zscaler’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, nav