Senior Professional Services Consultant

Zscaler; United States; Remote; USD 144,000 - 205,000; Full time

Benefits offered by this job

Time off plans

Parental leave options

Retirement options

In-office perks

Job summary

Zscaler is seeking a Senior Professional Services Consultant (Remote in the U.S., Eastern Time Zone preferred) to design and deliver tailored security solutions. You will build trusted advisor relationships, implement transformative processes, and advocate for customer needs with cross-functional teams.

You will work on SD-WAN, CASB, Shadow IT, and SaaS integrations, traveling up to 40% as needed. A DoD/DoW clearance and citizenship are required.

Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging AI-driven solutions to optimize outcomes within your functional domain.
• U.S. Citizenship is required for this position due to the nature of the assigned customers
• 8+ years of professional experience in network engineering, network security, or professional services
• Bachelor’s degree in Computer Science, Computer/Electrical Engineering, or a related field
• Advanced proficiency in LAN/WAN routing, HTTP Proxy technologies, SSL interception, and troubleshooting BGP and OSPF
• Ability to be granted and maintain a Public Trust or DoD/DoW security clearance/access, with willingness to travel to customer sites as needed (up to 40% travel)
• May require transitioning from remote to working onsite in a government or Zscaler facility in Crystal City, VA or the DC Metropolitan Area.

Responsibilities

• Build long-term, trusted advisor relationships with customers to deliver tailored zero trust solutions
• Design and execute solutions using Zscaler’s suite of products, including SDWAN, CASB, Shadow IT, and SaaS integrations
• Collaborate with stakeholders to envision and implement future-proof, transformative processes
• Advocate customer needs with cross-functional teams to influence product development
• Produce documentation, best practices, and demos to enable organizational growth

Skills

AI/ML understanding

Public Trust/DoD clearance

Networking expertise

LAN/WAN routing

BGP/OSPF troubleshooting

Willingness to travel

Education

Bachelor’s degree in Computer Science, Computer/Electrical Engineering, or related field

Tools

SD-WAN

CASB

SSL interception

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Senior Professional Services Consultant to join our team. This is a Remote (U.S., Eastern Time Zone / DMV area preferred) role reporting to the Sr. Manager of Professional Services in the Public Sector Professional Services team. As a Senior Consultant, you will build long-term, trusted advisor relationships with customers to deliver tailored security solutions. You will design and execute transformative security processes using Zscaler’s suite of products, ensuring our clients achieve a future-proof security posture while advocating for customer needs with cross-functional teams to influence product development.

U.S. citizenship is required for this position due to the nature of the assigned customer base.

What you’ll do (Role Expectations)

• Build long-term, trusted advisor relationships with customers to deliver tailored zero trust solutions
• Design and execute solutions using Zscaler’s suite of products, including SDWAN, CASB, Shadow IT, and SaaS integrations
• Collaborate with stakeholders to envision and implement future-proof, transformative processes
• Advocate customer needs with cross-functional teams to influence product development
• Produce documentation, best practices, and demos to enable organizational growth

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands‑on execution.
• You are a problem‑solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• U.S. Citizenship is required for this position due to the nature of the assigned customers
• 8+ years of professional experience in network engineering, network security, or professional services
• Bachelor’s degree in Computer Science, Computer/Electrical Engineering, or a related field
• Advanced proficiency in LAN/WAN routing, HTTP Proxy technologies, SSL interception, and troubleshooting BGP and OSPF
• Ability to be granted and maintain a Public Trust or DoD/DoW security clearance/access, with willingness to travel to customer sites as needed (up to 40% travel)
• May require transitioning from remote to working onsite in a government or Zscaler facility in Crystal City, VA or the DC Metropolitan Area.

What Will Make You Stand Out (Preferred Qualifications)

• Active or recent (within last 10 years) DoD/DoW security clearance (SECRET or TS)
• Industry certifications such as CISSP, CISM, CCSP, CCNP, CCIE, or ZDTE
• Experience architecting successful SDWAN solutions
• Experience implementing AI-driven network security tools, predictive threat intelligence platforms, or automated security operation workflows

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$143,500 - $205,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Zscaler’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A 'disabled veteran' is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A 'recently separated veteran' means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An 'active duty wartime or campaign badge veteran' means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An 'Armed forces service medal veteran' means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.