Senior Technical Specialist & Escalation Lead

Garden Life Dev; Goldsboro (NC); Hybrid; USD 59,000 - 87,000; Full time

Benefits offered by this job

Health benefits

Job summary

Garden Life Development seeks a Technical Specialist for a full-time temporary role in North Carolina. You will lead design and implementation for specialized platforms, resolve high-severity escalations, and mentor junior staff.

The position allows on-site, hybrid, or remote work depending on assignment, with W-2 compensation and standard benefits. Ideal candidates have deep platform expertise, strong troubleshooting experience, and solid documentation/communication skills.

Qualifications

• Deep expertise in a major platform or technology area.
• Proven experience leading troubleshooting and escalations.
• Strong documentation and communication skills.
• Bachelor's degree in a related field, or an equivalent combination of education and experience.

Responsibilities

• Lead technical design and implementation for specialized platforms.
• Resolve high-severity escalations and perform root-cause analysis.
• Advise teams on configuration, performance, and security.
• Evaluate new tools and recommend improvements.
• Develop technical standards, runbooks, and documentation.
• Mentor less experienced staff.

Skills

Technical expertise

Troubleshooting leadership

Documentation skills

Communication skills

Education

Bachelor's degree in related field

Job description

Garden Life Development seeks a Technical Specialist for a full-time temporary role in North Carolina. You will lead design and implementation for specialized platforms, resolve high-severity escalations, and mentor junior staff.

The position allows on-site, hybrid, or remote work depending on assignment, with W-2 compensation and standard benefits. Ideal candidates have deep platform expertise, strong troubleshooting experience, and solid documentation/communication skills.