Senior Technical Service Trainer

Generac Power Systems; Sussex (WI); On-site; GBP 61,000 - 83,000; Full time

Job summary

Generac Power Systems in Wisconsin is seeking a Senior Technical Service Trainer to lead and deliver training for technicians on Generac products, both in classroom and hands-on labs, including live-stream sessions.

The role mentors junior trainers, develops curriculum, writes technical documentation, and collaborates with internal teams to ensure accurate start-up, operation and troubleshooting guidance across our product line.

Qualifications

• Minimum: High School Diploma or equivalent.
• 5 years field technician experience in HVAC, automotive, generator or similar discipline, or 5 years combined field technician experience and technical training experience.

Responsibilities

• Instruct and train technicians in repair and installation for Generac products.
• Lead development of technical training curriculum.
• Write and review technical documentation (owner, installation, diagnostic, manuals, bulletins).
• Mentor lower level technical service trainers and assist onboarding.

Skills

HVAC knowledge

Generator experience

Training & mentoring

Technical writing

SAP experience

Education

Associate's or Bachelor's degree

Tools

ERP/SAP

Job description

Sussex, WI - USA

Full time

JR15488

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

In the role of Senior Technical Service Trainer working onsite at our service training center in Wisconsin you will be part of the Service Training team.

The Senior Technical Service Trainer is responsible for training/instructing technicians in all aspects of repair and installation for Generac products. The senior trainer uses a variety of methods during the training sessions including classroom presentations and hands on lab instruction. In addition to in person training, the Senior Trainer will be responsible for conducting some training via live stream. The Senior Technical Service Trainer applies technical skills and knowledge of start-up, operation and troubleshooting of all Generac products. The position is responsible for mentoring and training lower level trainers.

Minimum Qualifications

• High School Diploma or equivalent

• 5years field technician experience in HVAC, automotive, generator or similar discipline or5years combined field technician experience and technical training experience

Preferred Qualifications

• Associates or Bachelor’sdegree

• Curriculum development experience

• Experience evaluating and coaching instructor technique

• Technician Excellence orASE (Automotive Service Excellence) certification

• Previousexperience using SAP or equivalent ERP

Essential Duties

• Instruct and train technicians in all aspects of repair and installation for Generac products using a variety of methods including classroom instruction, hands on labs, and live stream training.

• Lead the development of technical training curriculum.

• Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins.

• Establish warranty flat rates for new product prototypes.

• Work with internal departments to fabricate training units.

• Mentors lower level technical service trainers. Assists in onboarding and training of technical service trainers.

Knowledge, Skills and Abilities

• Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel

• Advanced skills in writing and presenting / instructing technical information

• Ability to develop testing plans

• Technical aptitude to do advanced generator start up and troubleshooting

• Ability to deal with shifting priorities and moving deadlines

• Highly organized and detail oriented;

• Familiarity with hand tools and test equipment.

#LI-BB1

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.