Senior Technical Program Manager, Service Platform

Expedia; Austin (TX); On-site; USD 119,000 - 167,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Travel discounts

Job summary

Expedia Group is seeking a TPM II to drive execution of cross-functional technical programs on the Service Platform team in Austin. You will lead planning, design, coding, testing, and risk management across Web and App servicing initiatives.

The role requires 2+ years in a TPM role, strong communication, and proven ability to work with diverse teams. Starting pay varies by location and experience; performance can boost total compensation beyond the base range.

Qualifications

• 2+ years of relevant professional experience with at least 1 year as a Technical Program Manager.
• Proven ability to apply program management capabilities and demonstrate their impact.
• Experience leading technical projects and Agile ceremonies independently.
• Strong communication and collaboration skills across technical and non-technical teams.
• Ability to identify process inefficiencies and propose actionable improvements.
• Familiarity with product development lifecycle stages and cross-team coordination.
• Understanding of organizational processes, objectives, and challenges.
• Capable of creating structured documentation and presenting technical concepts clearly.
• Functional technical knowledge (e.g., user flows, system design) and ability to engage diverse audiences.
• Background in technology strongly preferred.
• 4 year Degree in CS/Engineering or equivalent experience; PMP (or similar) is a plus

Responsibilities

• Independently drive execution of technical projects within or across a small set of teams.
• Apply knowledge of the software development lifecycle and program management and engineering practices that can be used (eg. in planning, requirements analysis, design, coding, unit testing, acceptance testing)
• Track project schedules, maintain documentation, and manage risk mitigation plans.
• Communicate progress and changes to stakeholders and ensure alignment with project goals.
• Apply systems thinking to execute holistic solutions that connect people, process, and technology.
• Identify and implement process improvements using established tools and techniques
• Support and facilitate conversations around the product development lifecycle with cross-functional teams.
• Build stakeholder trust and help them explore broader business challenges.
• Create clear, concise communication materials tailored to different audiences.
• Demonstrates an understanding of functional and technical information (e.g. user flows, technical system design and workflows).
• Clearly and confidently articulates decision-making rationale, solutions, methodologies and frameworks to team members and both technical and non-technical partners.
• Identify opportunities to leverage AI and automation to improve team efficiency, operational excellence, and customer experiences.
• Drive adoption of AI-powered tools and workflows, measuring impact through productivity, quality, and business outcome metrics.
• Drive data quality, instrumentation, and measurement frameworks required to support AI-enabled products and capabilities.

Skills

Technical Program Management

Agile ceremonies

Cross-team collaboration

Communication

Process improvement

Education

Bachelor's degree in CS/Engineering or equivalent

Job description

Expedia Group is seeking a TPM II to drive execution of cross-functional technical programs on the Service Platform team in Austin. You will lead planning, design, coding, testing, and risk management across Web and App servicing initiatives.

The role requires 2+ years in a TPM role, strong communication, and proven ability to work with diverse teams. Starting pay varies by location and experience; performance can boost total compensation beyond the base range.