Senior Technical Program Manager, Robotic Storage Technology, Robotic Storage Tech

Amazon.com Services LLC; North Reading (MA); On-site; USD 150,000 - 190,000; Full time

Job summary

Amazon Robotics is seeking a Senior Cross-Functional Technical Program Manager to lead software-focused robotics programs across the Robotic Storage Technology Program Management team.

You will manage end-to-end project lifecycles, coordinate across Software Engineering, Systems Engineering, Solutions Design, Product Management, Analytics, and Operations, and drive measurable improvements in performance and reliability.

Qualifications

• 5+ years of technical product or program management experience.
• 7+ years of working directly with engineering teams.
• 5+ years of technical program management with software engineering teams.
• Experience managing cross-functional programs and coordinating release schedules.

Responsibilities

• Lead the full program lifecycle for complex, software-focused robotics programs from scoping through delivery.
• Partner with Software Engineering, Product Management, Systems Engineering, and Operations to define requirements and drive execution.
• Drive cross-functional consensus on technical decisions and ensure high-quality outcomes.
• Define and track KPIs and SLAs that measure system performance improvements across the robotics fleet.
• Identify, assess, track and mitigate program risks across multiple concurrent workstreams.
• Create, maintain, and communicate program status, milestones, and risk posture to stakeholders and leadership.
• Drive effective teamwork, communication, collaboration, and commitment across multiple groups with competing priorities.
• Develop and own multi-year program roadmaps aligned to strategic objectives.

Skills

Technical program management

Cross-functional collaboration

Software engineering liaison

Job description

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

Amazon Robotics is seeking a talented and motivated Senior Cross-Functional Technical Program Manager (TPM) who will be part of the Robotic Storage Technology Program Management team, focused on next generation robotic system design and software integration programs that improve the performance of Amazon's existing and next-generation fulfillment centers.

The Sr. TPM will manage the full project lifecycle of complex software-focused programs aimed at improving the efficiency, reliability, and performance of Amazon's robotics fleet. This position is responsible for driving cross-functional program execution across Software Engineering, Systems Engineering, Solutions Design, Product Management, Analytics, Customer Support, and the Program Office.

If you are a Technical Program Manager with a strong software background, excellent communication skills, an ability to influence business and technical leaders in a dynamic environment, and the desire to contribute to Amazon's next generation fulfillment technology, we want to talk with you. Joining our team provides the unique challenge and opportunity to build systems that benefit millions of customers and support sellers spanning the globe.

The ideal candidate brings exemplary program and project management skills, a track record of delivering large-scale software integration programs, and a passion for driving measurable system performance improvements. The candidate should be comfortable operating in ambiguity, strong at multi-tasking, innovative, creative, self-directed and a great team player. Candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions.

Key job responsibilities

• Lead the full program lifecycle for complex, software-focused robotics programs from scoping through delivery
• Partner with Software Engineering, Product Management, Systems Engineering, and Operations to define requirements and drive execution
• Drive cross-functional consensus on technical decisions and ensure high-quality outcomes
• Define and track KPIs and SLAs that measure system performance improvements across the robotics fleet
• Identify, assess, track and mitigate program risks across multiple concurrent workstreams
• Create, maintain, and communicate program status, milestones, and risk posture to stakeholders and leadership
• Drive effective teamwork, communication, collaboration, and commitment across multiple groups with competing priorities
• Develop and own multi-year program roadmaps aligned to strategic objectives

A day in the life

Your day might start with an engineering standup, shift to an ops leadership sync, and end with unblocking a deployment issue with a support team - all before lunch. You'll collaborate across a wide spectrum of partner teams to keep complex programs moving and get the right information to the right people fast. Expect to travel to Amazon sites about 20% of the time. The pace is real, but so is the impact: improvements you drive go live across the network quickly, at Amazon scale.

About the team

The Amazon Robotics Robotic Storage Technology (RST) team is responsible for delivering and sustaining high-performing robotic storage solutions across Amazon's fulfillment network. The RST Program Management team partners closely with Software Engineering, Systems Engineering, Solutions Design, Product Management, Operations, and Customer Support to drive programs from concept through deployment and into steady-state operations. Our work directly impacts the speed, reliability, and cost of Amazon's fulfillment network at scale - and we're just getting started.

Basic Qualifications:

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications:

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release sch