Senior Technical Program Manager, Physical Security Systems

Google; Addison (TX); On-site; USD 163,000 - 236,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off

Sick time

Maternity leave

Baby bonding leave

Holidays

Job summary

Google is hiring a Technical Program Manager to lead cross‑disciplinary projects across its data center cybersecurity and physical security programs. You will plan requirements, identify risks, manage schedules, and communicate with executives and engineers alike.

You will own the logical administration, remote maintenance strategy, and lifecycle standards of physical security devices across Google’s data center fleet.

Qualifications

• Bachelor's degree in a technical field, or equivalent practical experience.
• 5 years of experience in program management.
• Experience with data analysis, bug fixing, and utilizing tracking tools such as business intelligence platform and bug dashboards to resolve operational issues.
• Experience in technical program management, requirements gathering, and stakeholder management related to physical security systems, compliance, and data center architecture.
• Experience utilizing Computerized Maintenance Management Systems (CMMS) to manage preventative maintenance and workflow automation.

Responsibilities

• Engage with cross‑functional teams to optimize logical configurations and platform integrity for physical security systems, streamlining remote programming and change management.
• Drive global standardization of system programming, configuration settings, and diagnostic workflows for physical security infrastructure to ensure consistent remote commissioning and breakfix execution.
• Develop and monitor performance KPIs for system uptime and resolution efficiency, while designing telemetry dashboards to enhance remote diagnostic tools and provide real‑time visibility into device health.
• Architect and manage a remote support SLA framework, holding internal support tiers and third‑party integration partners to strict MTTR and quality‑of‑repair targets globally.
• Lead technical root‑cause analysis for major system outages by leveraging logs, captures, and telemetry data to prevent repeat incidents and address systemic vulnerabilities.

Skills

Program management

Data analysis

Stakeholder management

Bug tracking

Education

Bachelor's degree in a technical field

Tools

CMMS

Bug dashboards

BI platform

Job description

Google is hiring a Technical Program Manager to lead cross‑disciplinary projects across its data center cybersecurity and physical security programs. You will plan requirements, identify risks, manage schedules, and communicate with executives and engineers alike.

You will own the logical administration, remote maintenance strategy, and lifecycle standards of physical security devices across Google’s data center fleet.