Senior Technical Program Manager — Metric Governance & Semantic Layer

Convergys; Bellevue, Northern (WA, KY); Hybrid; USD 92,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Employee assistance program

401(k) retirement plan

Paid time off and holidays

Paid learning days

Job summary

Concentrix is seeking a Senior Technical Program Manager — Metric Governance & Semantic Layer to support high-impact metric governance, metric rationalization, and semantic layer initiatives. In this role, you will bring structure, clarity, and momentum to complex data and engineering workstreams while partnering with stakeholders and leadership.

You will lead backlog grooming, collaborate with engineers, product partners, and data teams to design automation capabilities and a governance UI,

Qualifications

• 7+ years of experience in TPM/PM roles for complex tech/data initiatives.
• Strong background in data, data modeling, data engineering, and reporting.
• Understanding of semantic layer concepts and governed metrics.
• Ability to onboard quickly in fast-moving environments; manage backlogs.
• Excellent communication with engineering, partners, and leadership.
• Experience engaging stakeholders to gather requirements and decisions.
• Experience translating leadership requirements into actionable workstreams.

Responsibilities

• Lead daily scrum ceremonies to review, prioritize, and advance backlog items.
• Collaborate with cross-functional stakeholders to rationalize metrics.
• Support design and implementation of metric automation capabilities.
• Assist design and implementation of a metric governance UI.
• Support data analysis to prepare and validate information for the metric catalog.
• Engage leadership to align priorities and communicate progress.
• Drive program structure and execution across data, product, engineering, and business teams.
• Support change management and stakeholder engagement for adoption.
• Identify risks and blockers and coordinate resolution to maintain momentum.

Skills

Data governance

Backlog management

Agile / Scrum

Data modeling

Stakeholder communication

Cross-functional collaboration

Technical program management

Job description

Job Title

Senior Technical Program Manager – Metric Governance & Semantic Layer

Location

Remote role (USA – Bellevue, 13555 SE 36th Street)

Company Introduction

We’re Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world‑class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as ’World’s Best Workplaces’, “Best Companies for Career Growth”, and “Best Company Culture”, year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Position Summary

Concentrix is seeking a Senior Technical Program Manager — Metric Governance & Semantic Layer to support high-impact metric governance, metric rationalization, and semantic layer initiatives. In this demanding role, you will bring structure, clarity, and momentum to complex data and engineering workstreams while partnering closely with stakeholders, engineers, and leadership.

What you will do in this role

Lead daily scrum ceremonies to review, prioritize, and advance backlog items across metric governance and semantic layer workstreams.

Partner with cross‑functional stakeholders to work through backlogs of metrics requiring analysis, rationalization, and readiness review.

Collaborate with engineering teams to support the design and implementation of metric automation capabilities.

Work with engineers and product partners to support the design and implementation of a metric governance user interface.

Support data analysis activities to help ensure information is prepared, validated, and ready for consumption in the metric catalog.

Engage leadership to understand requirements, align priorities, clarify decisions, and communicate progress.

Drive program structure, accountability, and execution across data, product, engineering, and business teams.

Support change management and stakeholder engagement efforts to promote adoption of metric governance processes and tools.

Identify risks, dependencies, and blockers, and proactively coordinate resolution to maintain delivery momentum.

Your qualifications

7+ years of experience required. Have experience as a Technical Program Manager, Program Manager, Product Manager, Scrum Master, or similar role supporting complex technology or data initiatives. Bring strong experience with data, data modeling, data engineering concepts, reporting, and metric creation. Understand semantic layer concepts and how governed metrics support consistent, trusted business reporting. Can quickly onboard into a fast-moving environment and create structure where workstreams are complex or evolving. Are skilled at managing backlogs, facilitating scrum routines, driving follow‑ups, and keeping teams aligned on priorities. Communicate clearly and confidently with engineering teams, business partners, and leadership stakeholders. Have experience engaging stakeholders to gather requirements, clarify business needs, and support decision‑making. Are comfortable partnering with engineers on technical design discussions related to automation, UI capabilities, data readiness, and metric governance. Bring strong change management, engagement, and program execution skills. Are action‑oriented, organized, and able to manage multiple priorities with urgency and precision.

Preferred experience (it will be a plus if you)

• Have direct experience supporting metric governance, metric rationalization, metric catalogs, or enterprise reporting standards.
• Have worked on semantic layer implementation, governance, or adoption initiatives.
• Have experience supporting data product, analytics platform, business intelligence, or reporting transformation programs.
• Have hands‑on familiarity with Agile delivery, scrum practices, backlog management, and cross‑functional planning.
• Have experience translating leadership requirements into actionable engineering, product, or data workstreams.
• Prior telecom experience a plus.

Salary

The base salary for this position is $92,250 to $120,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits

• medical, dental, and vision insurance
• comprehensive employee assistance program
• 401(k) retirement plan
• paid time off and holidays
• paid learning days

Application deadline

09/15/2026

Background screening and identity verification

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

Time Type

Full time

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.