Assistant Regulatory Compliance (License Coordinator) Temporary role (Remote)

Convergys; Northern (KY); Hybrid; USD 25,000 - 29,000; Full time

Job summary

Concentrix is seeking an Assistant Regulatory Compliance — License Coordinator to support onboarding, licensing, and related compliance activities for our client program. This Work at Home role is US-based with a Monday–Friday schedule from 8:00 a.m.

to 4:30 p.m., requiring strong organization and privacy-aware handling of licensing processes. The ideal candidate will manage fingerprinting where applicable, coordinate with state departments, and maintain accurate files while collaborating with

Qualifications

• Have a high school diploma.
• Intermediate to advanced knowledge of Windows and MS Office, especially Excel.
• Quick to learn new systems and processes.
• Excellent time management, organization and prioritization.
• Ability to balance multiple priorities with accuracy and follow-through.
• Strong listening, communication and collaboration skills.
• Professional negotiation and influence abilities.
• Self-motivated, accountable, and able to thrive under pressure.
• Analytical thinking to identify root causes and drive solutions.
• Respect for privacy guidelines in licensing processes.
• Comfortable in a matrix leadership environment.

Responsibilities

• Act as site-level onboarding and licensing contact between Vendor and Client.
• Oversee and report on timely licensing and appointment of agents.
• Order and schedule fingerprinting for new hires where applicable.
• Follow up to answer questions and meet state requirements and timelines.
• Manage additional onboarding activities as needed.
• Maintain accurate agent/representative attribute files.
• Build and maintain relationships with trainers.

Skills

High school diploma

Microsoft Windows

Microsoft Excel

Time management

Organizational skills

Prioritization

Communication

Collaboration

Analytical thinking

Privacy and compliance

Matrix leadership

Microsoft Office

Tools

Microsoft Office Suite

Job description

Job Title: Assistant Regulatory Compliance (License Coordinator)

Location Requirement: U.S.

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. dayshift

Work at Home

Job Description

We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Job Details

As an Assistant Regulatory Compliance — License Coordinator, you will support agent onboarding, licensing, appointments, and related compliance activities for our client program. This is a Work at Home position for U.S. based applicants, supporting a Monday through Friday, 8:00 a.m. to 4:30 p.m. dayshift schedule. This role is a strong fit for someone who is organized, detail-oriented, comfortable managing timelines, and ready to learn while helping new hires move through licensing and onboarding requirements with confidence.

Essential Responsibilities

• Act as the site-level agent/representative onboarding and licensing contact between the Vendor and Client
• Oversee and report on timely licensing and appointment of agents
• Order and schedule fingerprinting with new hires, where applicable
• Conduct appropriate follow‑up to respond to agent questions and help meet individual state resident and non‑resident requirements and timelines
• Manage other required onboarding activities as needed
• Maintain accurate agent/representative attribute files
• Build and maintain strong working relationships with trainers
• Support licensing activities with care, accuracy, and respect for privacy guidelines

Essential Qualifications

• Have a high school diploma
• Bring intermediate to advanced understanding of Microsoft Windows, Microsoft Office, especially Excel, and common productivity tools
• Are comfortable using computers and learning new systems as you go
• Demonstrate excellent time management, organization, and prioritization skills
• Can balance multiple priorities while maintaining accuracy and follow-through
• Listen actively, communicate clearly, and collaborate well with others
• Can negotiate and influence outcomes professionally
• Are self‑motivated, accountable, and able to thrive under pressure
• Use analytical thinking to assess issues, identify root causes, follow processes, and drive solutions
• Can compassionately handle sensitive background‑related issues within licensing and privacy guidelines
• Are comfortable working in a matrix leadership environment

It will be a plus if you:

• Have experience with agent licensing
• Have experience interacting with state Departments of Insurance

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle:

Salary

Base salary range of $18–$21 per hour; pay rate will not be below applicable minimum wage. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Deadline

The deadline to apply for this position is September 21, 2026.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English, Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game‑changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end‑to‑end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand‑defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Company Overview

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.