Senior Technical Program Manager – Enterprise Transformation

PatientPoint; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work options

401K plan

Job summary

PatientPoint is seeking a Staff Technical Program Manager, Enterprise Transformation to lead complex cross-functional programs spanning Product, Engineering, Data, Security, Operations, and external partners. Initial focus includes Customer Data Platform implementation and AI initiatives across Product and Technology.

This senior IC role brings structure to ambiguity, creates executive visibility, and drives programs from strategy through execution and adoption across teams.

Qualifications

• 8+ years of technical program, transformation or technology delivery experience.
• Demonstrated success leading complex, multi-team technology programs.
• Hands-on experience delivering a Customer Data Platform implementation, from vendor selection or build through integration and adoption.
• Experience working across Product, Engineering, Data, Security, Operations and business teams.
• Strong technical literacy and credibility with Product, Engineering and Data leaders.
• Deep experience in integrated planning, dependency management, risk management and executive communication.
• Ability to create structure and momentum in fast-moving, ambiguous environments.
• Strong stakeholder-management and facilitation skills.
• Demonstrated ability to influence across functions without direct authority.
• Strong systems thinking and the ability to connect technology execution to business outcomes.

Responsibilities

• Lead complex, cross-functional transformation programs spanning Product, Engineering, Data, Security, Operations and external partners.
• Build integrated plans across priorities, milestones, dependencies, risks, decisions and readiness.
• Establish clear operating cadences and executive visibility for complex programs.
• Anticipate risks and dependencies and drive resolution before they materially impact outcomes.
• Bring the right leaders together to resolve cross-functional issues and drive timely decisions.
• Translate strategic priorities into executable plans with clear ownership and measurable outcomes.
• Step into ambiguous or high-priority initiatives where additional structure and program leadership are needed.
• Help shape and drive strategic AI initiatives across Product and Technology and structure to pilots and cross-functional initiative.
• Lead end-to-end program execution for Customer Data Platform initiatives across multiple domains and teams.
• Coordinate platform implementation, integrations, dependencies, readiness and adoption.
• Ensure CDP initiatives have clear ownership, milestones, success measures and decision paths.
• Connect technical delivery to business use cases and adoption.
• Create visibility into program health, risks, dependencies and outcomes for senior leaders.
• Engineering, Data and Security leaders to support responsible and practical adoption.
• Serve as a senior program leadership partner to Product, Engineering, Data and business leaders.
• Challenge assumptions and plans constructively when risks or dependencies are not understood.
• Escalate material risks or unresolved decisions with context and recommendations.
• Influence across functions without direct authority.
• Partner with the broader Tech PMO team to strengthen consistent program practices.

Skills

Technical program management

Cross-functional leadership

CDP implementation

Executive communication

Stakeholder management

Systems thinking

Influence without authority

Ambiguity handling

Risk management

Strategic alignment

Job description

PatientPoint is seeking a Staff Technical Program Manager, Enterprise Transformation to lead complex cross-functional programs spanning Product, Engineering, Data, Security, Operations, and external partners. Initial focus includes Customer Data Platform implementation and AI initiatives across Product and Technology.

This senior IC role brings structure to ambiguity, creates executive visibility, and drives programs from strategy through execution and adoption across teams.