Senior Technical Program Manager

Insight Global; Seattle (WA); On-site; USD 110,000 - 131,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA, FSA, DCFSA options

401k with employer matching

Paid time off/sick leave

Job summary

Insight Global is seeking a Senior Technical Program Manager to lead and coordinate complex programs across product, engineering, merchandising, and business teams to ensure successful delivery of key initiatives.

You will manage cross-functional dependencies, facilitate stakeholder communication, resolve roadblocks, and partner with product managers and engineers through the full lifecycle, from planning through launch—identifying AI and automation opportunities to improve efficiency.

Qualifications

• 5+ years of Technical Program Management experience with enterprise program delivery.
• Strong stakeholder management across Engineering, Product, Operations, and Business teams.
• Proven ability to lead large-scale initiatives through influence, not authority.
• E-commerce/Omnichannel tech experience required; retail tech preferred.
• Experience gathering requirements and aligning multiple stakeholder groups.
• Strong partnership with engineering teams and technical leadership.
• Experience in complex, cross-functional enterprise environments.
• Strong reporting and analytics experience using Excel, Tableau, Looker.

Responsibilities

• Lead and coordinate complex programs across product, engineering, merchandising, and business teams.
• Manage cross-functional dependencies and stakeholder communication.
• Resolve roadblocks to keep multiple teams aligned and moving forward.
• Partner with product managers and engineers across full product lifecycle.
• Identify opportunities to leverage AI and automation to improve efficiency.

Skills

Technical PM

Stakeholder management

Cross-functional leadership

E-commerce tech

Requirements gathering

Technical acumen

Analytics & reporting

AI/Automation

Tools

Excel

Tableau

Looker

Job description

• 5+ years of Technical Program Management experience with successful enterprise program delivery
• Strong stakeholder management across Engineering, Product, Operations, and Business teams
• Proven ability to lead large-scale initiatives through influence rather than authority
• E-commerce and/or Omnichannel technology experience required; Retail technology experience preferred
• Experience gathering requirements and driving alignment across multiple stakeholder groups
• Strong technical acumen with the ability to partner effectively with engineering teams
• Experience working in complex, cross-functional enterprise environments
• Strong reporting and analytics experience. The team currently utilizes Excel, Tableau, Looker, and other reporting platforms to support merchandising, product performance, and enterprise reporting initiatives

NICE TO HAVE

• Merchandising technology experience
• Experience supporting planners, buyers, and merchandisers

Job Description

A Client of Insight Global is looking for a Senior Technical Program Manager to Lead and coordinate complex programs across product, engineering, merchandising, and business teams to ensure successful delivery of key initiatives - Manage cross-functional dependencies, facilitate stakeholder communication, and resolve roadblocks to keep multiple teams aligned and moving forward - Partner closely with product managers and engineers to support the full product lifecycle, from planning and requirements through implementation and launch Identify opportunities to leverage AI and automation, helping teams improve efficiency, streamline processes, and deliver better business outcomes

A DAY IN THE LIFE

• Manage programs of high impact, risk, complexity while building and executing integrated plans across multiple teams.
• Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level.
• Apply experience as well as technical, functional and customer expertise to define the technical components of a multi-year capability roadmap.
• Successfully manage resource planning and a large team budget, accurately forecasting 6 months ahead and explaining variances.
• Possess strong level knowledge of technology (e.g. Cloud, APIs, services, Windows stack, open source, database technologies, etc.)
• Use engineering lifecycle knowledge and prior experience to drive improvements.
• Use AI tools, AI agents and AI Native operational model to deliver the programs faster and more efficiently.

Pay Range: $80 - $95/hr USD

*Benefits packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.