Senior Technical Program Manager

AGS - American Gaming Systems; Duluth (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

AGS - American Gaming Systems is seeking a seasoned Program Manager to lead multiple hardware and software initiatives from inception to market delivery. You will coordinate diverse teams across engineering, operations, and finance, driving schedules, risks, and reporting up to executives.

The role requires strategic thinking with hands-on execution, strong communication, and a proven ability to mentor teams without direct authority in a fast-paced environment.

Qualifications

• 8+ years of experience in program management.
• Bachelor of Science degree.
• Expert in concurrently managing multiple software and hardware programs.
• Proven ability to coordinate concurrent cross-functional programs.
• Strong product and market knowledge.
• Strong process knowledge.
• Excellent communication and collaboration across diverse teams.
• Ability to move seamlessly between strategic vision and executional detail.
• Expert at managing program status meetings and reporting.
• Experience foreseeing program risks and mitigating before the risk is realized.

Responsibilities

• Comprehend and communicate product vision and requirements for hardware and/or software products.
• Document hardware and software product requirements to support development.
• Deliver product through cross-functional programs requiring coordination with project, product, and resource managers.
• Manage concurrent programs in a fast-paced and fluid development environment.
• Develop program schedules allowing for management and reporting of program status.
• Influence, mentor and motivate internal and external project members without managerial authority, to deliver programs on schedule.
• Communicate program status to team members and stakeholders in a clear, effective, and timely manner.
• Coordinate program risk assessments, document and manage mitigation strategies and triggers.
• Track and report program budget health.
• Identifies and leads efforts for better program processes and practices.
• Mentor, coach and develop Program Teams, Project Managers and other Program Managers.

Skills

Program management

Cross-functional teamwork

Strategic thinking

Communication

Risk mitigation

Status reporting

Budgeting

Leadership without authority

Problem solving

Industry knowledge

Education

Bachelor of Science degree

Tools

Jira

Confluence

Smartsheet

SharePoint

Job description

This role is responsible for managing multiple programs from inception to market delivery and will work with diversified teams across hardware, software, operations, and finance. Manages schedules, risks, change management, budget, program meetings and reporting up to executive leadership. Must be capable of critical thinking to help resolve roadblocks but cannot lose sight of the overall delivery. Should be seen as a supportive leader who can maintain a positive attitude.

Responsibilities

• Comprehend and communicate product vision and requirements for hardware and or software products
• Document hardware and software product requirements to support development
• Deliver product through cross-functional programs requiring coordination with project, product, and resource managers
• Manage concurrent programs in a fast-paced and fluid development environment
• Develop program schedules allowing for management and reporting of program status
• Influence, mentor and motivate internal and external project members without managerial authority, to deliver programs on schedule
• Communicate program status to team members and stakeholders in a clear, effective, and timely manner
• Coordinate program risk assessments, document and manage mitigation strategies and triggers
• Track and report program budget health
• Identifies and leads efforts for better program processes and practices
• Mentor, coach and develop Program Teams, Project Managers and other Program Managers

Skills/Requirements

• 8+ years of experience required
• Bachelor of Science degree
• Expert in concurrently managing multiple software and hardware programs
• Proven repeatable process used to coordinate concurrent cross-functional programs
• Strong product and market knowledge
• Strong process Knowledge
• Strong people skills - must be able to collaborate and work with a diverse team
• Strong communication skills - upward, parallel and downward in the organization
• Ability to move seamlessly between strategic vision and executional detail
• Expert managing program status meetings and reporting
• Experience foreseeing program risks and mitigating before the risk is realized

Pluses

• Master's degree in applicable field
• PMI Certification and Agile Scrum Certification preferred
• PMI-PgMP, PMI-ACP, and/or SAFe Practice Consultant certifications
• Experience working in regulated industries
• Casino gaming experience
• Experience with projects that involve both software and hardware development components
• Experience working with Jira, Confluence, Smartsheet, and SharePoint
• Gaming Industry experience preferred

Note: All offers are contingent upon successful completion of a background check and drug screen

*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.