Senior Technical Program Manager

Mastercard; Bray (OK); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work hours

Gift matching

Volunteer incentives

Job summary

Mastercard is seeking a Senior Technical Program Manager to drive open banking initiatives across Europe using agile (scrum) and SAFe methodologies. You will lead planning, dependencies, and deployments while coordinating across Mastercard and partner teams to enable market expansion.

You will oversee complex programs, manage vendor engagements, and ensure security and compliance requirements are met, all while mentoring others and driving strategic execution.

Qualifications

• Extensive experience delivering large-scale cloud programs using Agile/SAFe.
• Ability to lead multiple teams across regions and manage dependencies.
• Strong communication and stakeholder management skills.
• Experience with PCI compliance and security practices.

Responsibilities

• Define and organize the work, analyze data, drive performance improvements, and influence resource allocation for all stages of execution.
• Lead cross-functional teams across Mastercard and partner organizations to align architectures and delivery.
• Manage complex dependencies and ensure production deployment readiness and customer onboarding.
• Communicate complex issues and decisions clearly to both technical and business audiences.
• Mentor and recruit others, and contribute to strategic planning and governance.

Skills

Agile

SAFe

Scrum

Stakeholder mgmt

Cloud infra

Vendor mgmt

Risk mgmt

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager Are you a technical program manager who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be. Come join us! Hiring for a senior TPM, within the open banking program of Mastercard. The candidate will work across Mastercard and acquisition as part of the integration to building connectivity to enable market expansion across Europe using agile (scrum) and SAFe methodologies The TPM will be responsible for driving initiatives level projects across multiple teams within open banking and manage complex dependencies within Mastercard shared services. The candidate will be responsible for driving projects from planning phase through production deployment and customer onboarding, ensuring necessary run operations are in place. With responsibilities for compliance (PCI certification and re-certification) and managing vendors engagement with data categorization.

ROLE

We are looking for experienced technical program management professionals to join our team and help us build towards the future. Our Technical Program Managers (TPM) conceptualize, rationalize, and drive multiple simultaneous projects to deliver engineering work across the portfolio in our scrum execution model. In this role, you get to dive as deep as you want into the tech stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems. You will contribute to the strategies, design choices, and even the cloud infrastructure necessary to build comprehensive believable and achievable execution plans to deliver high-profile new features and capabilities for our customers. You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.

RESPONSIBILITIES

• Define and organize the work, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution
• Trusted to operate with complete independence and focus on ambiguous areas. Creates the correct sense of urgency for delivery. Identifies and fills gaps between regions, architectures, and organizations. Work sets the example for others to follow. Manages escalations (is escalated to)
• Manages across the portfolio assessing business/technical trade-offs while working across organizations for ways to align teams, technologies (i.e. the infrastructure used to build/deploy/operate services), and organizations into approaches that optimize organizational structures and operating mechanisms. Adept at building consensus and leading resolution of contentious issues.
• Communicates complex issue and decision in clear and concise summaries to all types of audiences. Communications are instructional (i.e. provide insights and lessons learned). Drive mindful discussion with business and technical stakeholders that lead to timely decisions
• Drives simplification in complex architectures/integrations to enable speed of delivery within a program area. Knows when additional technical guidance is required (i.e. from principal engineers and SMEs). May be considered an expert in a particular technology, product, or domain.
• Business outcome may be defined, program/product/technical strategy is not. Embraces ambiguity and confusion as an opportunity to step up and drive clarity of execution across the board.
• Decomposes complex processes into simple straight forward solutions. Force multiplier - educates the larger TPM and engineering community on best practices within (organization, location, program). Contributions are noteworthy and recognized across Mastercard (i.e. bottleneck reduction, engineer efficiency, product quality)
• May work directly with external to the organization or external to Mastercard technology providers that support our implementation plans and roadmaps identifying opportunities to be faster, better and cheaper.
• Influence dependent organization's roadmaps by contributing to their planning documents and goal setting exercises
• Active participant in the community sharing your Mastercard program management knowledge within your organization and more broadly presenting at both internal and external events
• Plays active role in mentoring and recruiting others

JOB SPECIFIC EXPERIENCES

• Drive and influence transformational change in the evolution of our end to end product delivery using agile development methodology
• Drive clarity and work with complete independence where business and/or strategy is not defined
• Comprehensive understanding of the business domain, the systems, and the products in your space, and understand their accountabilities, boundaries, limitations, scale factors
• Understand the reasons behind architectural decisions
• Use technical judgment to challenge and validate assumptions and enlist Sr. engineering support to vet architecture as required
• Understand technical program management and engineering best practices and apply best practices to delivery using a number of agile and blended approaches, as well effectively coordinating the implementations across using very different approaches
• Recognize prior failure patterns and help teams avoid repeating these mistakes
• Expert with scrum delivery

Corporate Security Responsibility

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.