Senior Technical Program Manager

Manulife Insurance Malaysia; Boston (MA); Hybrid; USD 107,000 - 200,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k) Retirement plan

Hybrid work

Job summary

John Hancock is seeking an experienced Senior Technical Program Manager to oversee the Retail Long-Term Care (RLTC) re-rate program. This role involves hands-on work across all phases: filing, analysis, build, QA, implementation and ongoing run.

Ideal candidate understands LTC re-rate from both non-IT and IT perspectives. Office location: Boston (ideally) with hybrid work (3 days in office, 2 days from home).

Qualifications

• 5–10 years of LTC Re-Rate experience.
• Experience with EXL LifePRO Administration System.
• Experience with Pega Workflow Systems.
• Working knowledge of IT infrastructure.
• Working knowledge of IT development practices.
• Working knowledge of IT Quality Engineering practices.
• Strong written/verbal communication skills.

Responsibilities

• Lead the RLTC Re-Rate team in execution of RLTC Rounds/Waves.
• Serve as SME for technical questions and capabilities.
• Work with stakeholders and anticipate future issues.
• Interact with senior leaders and provide SME level knowledge in meetings and presentations.

Skills

LTC Re-Rate

EXL LifePRO

Pega Workflow

IT infrastructure

IT development practices

IT Quality Engineering

Written communication

Job description

John Hancock is seeking an experienced Senior Technical Program Manager to oversee the Retail Long-Term Care (RLTC) re-rate program. This role will involve detailed, hands on work with all phases of the re-rate process. Filing, analysis, build, QA, implementation, and ongoing run for the program. The candidate should have a strong knowledge of re-rate from a non IT and IT perspective.

Office location: Boston - USA (ideally) or Toronto - Canada or Waterloo - Canada or Halifax - Canada. Work arrangement: Hybrid (3 days in office, 2 days from Home; Remote working option is not available.

#LI-JH The role being advertised is an existing vacancy.

Position Responsibilities

• Lead the RLTC Re-Rate team in their execution of RLTC Rounds/Waves
• Serve as the SME for technical questions and capabilities
• Work with various stakeholders and anticipate future issues
• Role will be asked to interact with senior leaders and provide SME level knowledge in meetings and presentations

Required Qualifications

• 5-10 years of LTC Re-Rate Experience
• Experience with EXL LifePRO Administration System
• Experience with Pega Workflow Systems
• Working knowledge of IT infrastructure
• Working knowledge of IT Development practices
• Working knowledge of IT Quality Engineering practices
• Strong Written/Verbal communication skills required

Preferred Qualifications

• Scrum/Agile Practitioner preferred

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.

Salary & Benefits

Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $107,450.00 USD - $199,550.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index.

Learn more at https://www.manulife.com/.