Senior Technical Program Manager

ITSMF; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health care insurance

Retirement planning

Paid days off

Job summary

Cox is seeking a Senior Program Manager to oversee complex, high‑risk IT and Operations programs critical to the organization. You will coordinate cross‑functional teams and multiple delivery systems, ensure sequencing and dependencies are tracked, and escalate deviations promptly.

The role partners with Enterprise Technology Delivery and IT Owners to drive business results. Responsibilities include lifecycle management, budget oversight, risk mitigation, and stakeholder communication within a

Qualifications

• Bachelor's degree in technical, business, or management discipline with 4 years' experience in active Program/Project management.
• PMP certification required or in progress.
• 2+ years’ experience leading or supporting SAFe Agile teams.
• Experience with Smartsheet preferred.
• Demonstrated experience managing large-scale, complex technology projects or programs.
• Effective at working in a highly matrixed environment.
• Excellent facilitation and communication skills, both verbal and written.

Responsibilities

• Lead and manage complex enterprise programs involving cross-functional teams and delivery systems in an Agile and matrixed environment.
• Facilitate collaboration across IT and business functions to align scope, timeline, risks, and dependencies.
• Drive AI adoption and connect human/AI value across teams.
• Support all phases of the program lifecycle: initiation, planning, execution, monitoring, closure.
• Develop and deliver program management deliverables per approved methodology.
• Communicate objectives clearly and motivate teams and delivery systems to achieve them.
• Organize work into executable work packages and manage scope.

Skills

Facilitation

Communication

Organizational skills

Analytical thinking

Agile/SAFe

Leadership

Verbal & written communication

Matrixed environment

Education

Bachelor's degree in technical/business/management

Tools

Smartsheet

Job description

The Senior Program Manager role manages complex, high‑risk technical IT and Operations programs or projects of strategic importance to the organization. This role oversees project initiatives involving cross‑functional teams and multiple delivery systems, ensuring that sequencing and dependencies are monitored and managed with timely escalation of deviations from plans and commitments. The Senior Program Manager will plan, organize, monitor, and oversee multiple Enterprise Technology programs to meet defined business specifications, working closely with the Enterprise Technology Delivery organization as well as Service Area Leaders and IT Owners to guide efforts toward achieving intended business results.

KEY RESPONSIBILITIES

Specific responsibilities include, but are not limited to:

• Lead and manage complex enterprise programs involving cross-functional teams and delivery systems in an Agile and matrixed environment.

• Facilitate collaboration, mobilization, and coordination across Enterprise Technology and between Product, Business, and other functions to ensure alignment on scope, timeline, risks, issues, and dependencies.
• Drive AI adoption leveraging clear messaging, benefiting the teams and connecting human / AI value.
• Support all phases of the program lifecycle, including initiation, planning, execution, monitoring, and closure.

• Develop and deliver program management deliverables within compliance with approved methodology requirements.

• Communicate program objectives clearly and motivate the project team and delivery systems to achieve them.

• Organize work into manageable work packages or phases and determine an effective approach to completing the work.

• Manage the financial aspects of programs: budgeting, estimate-to-actual variance, and funding channel tracking.

• Analyze risks, establish contingency plans, and identify trigger events and responsibilities for initiating mitigating actions.

• Provide tracking and reporting on progress to plan, cost, and schedule, including change control.

• Manage relationships with program stakeholders, both within IT and with external business stakeholders.

• Proactively manage change to baselined scope, schedule, and cost, communicating impacts and facilitating decisions.

• Identify and elevate bottlenecks, risks, issues, and dependencies to ensure program success and realization of business outcomes.

• Manage vendor relations and procurement activities related to program requirements.

• Drive effective communication, collaboration, and commitment across teams with competing priorities.

• Provide input to refine established PM methodology and alignment with delivery systems.

• Provide performance input to team members’ functional managers.

• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in technical, business, or management discipline and 4 years' experience in active Program/Project management role.
  • The right candidate may also possess a different combination, such as a master's degree and 2 years’ experience; a Ph.D. and 1 years’ experience; or 12 years’ experience in a Program/Project management role with no degree.
• 3+ years' experience managing Technology/Security/Operations projects.

• PMP certification required or actively in progress.

• 2+ years’ experience leading or supporting SAFe Agile teams, or equivalent program management experience on Agile projects/programs.

• Experience with Smartsheet preferred.

• Strong facilitation, communication, and organizational skills.

• Demonstrated experience managing large-scale, complex technology projects or programs.

• Effective at working in a highly matrixed environment.

• Excellent facilitation and communication skills, both verbal and written.

CORE COMPETENCIES

• Analytical Thinking: Applying structured problem-solving and data-informed decision-making to program challenges.

• Budgeting: Tracking and managing program budgets with attention to cost efficiency and variance reporting.

• Managing Multiple Priorities: Balancing concurrent workstreams and adjusting to shifting demands across a program portfolio.

• Program Administration & Management: Using tools and methodologies for planning, tracking, and reporting effectively.

• Collaboration: Building productive working relationships across teams, removing obstacles, and sharing relevant information.

• Communication: Tailoring messages to audiences, encouraging feedback, and presenting clearly at all organizational levels.

• Execution Focus: Following through on commitments, tracking progress against goals, and escalating proactively.

• Adaptability: Navigating ambiguity and changing priorities with a constructive and solution-oriented mindset.

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.