Senior Technical Product Owner (REMOTE)
The Hanover Insurance Group
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Benefits offered by this job
Job summary
The Hanover Insurance Group is seeking a Senior Technical Product Owner to join our Technology team in a hybrid or remote work arrangement.
This full-time, exempt position partners with enterprise and business architecture to define capability maps, roadmaps, and development plans, prioritizing requests through standardized processes while managing IT and security risks and aligning with policies and standards.
Qualifications
- Bachelor's Degree preferred (Business, Insurance, Finance, or Technology)
- 5-7 years of relevant work experience
- Understanding of systems architecture and business processes in Insurance
- Proficiency in Office 365, MS Azure, and Agile Collaboration tools
- Strong grasp of APIs, cloud-native services, and front/back-end integration
- Executive presence with ability to translate technical detail into business impact
- Experience mentoring junior team members
- Eligible to work in the US without sponsorship now or in the future
Responsibilities
- Define and communicate a long-term vision for technical products aligned with business goals and user needs
- Lead strategic alignment sessions with stakeholders to connect product goals to KPIs/OKRs
- Own and prioritize the product backlog to maximize customer and business value
- Guide agile teams in Epics, Features, and User Stories with clear acceptance criteria
- Apply user research, analytics, and journey mapping to guide design and innovation
- Maintain high-level IT architecture understanding to inform product decisions
- Mentor junior team members and support capability-building initiatives
Skills
Education
Tools
Job description
For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.
This is a full time, exempt role.
The Senior Technical Product Owner is a strategic partner in defining and delivering technology products. Collaborate with enterprise and business architecture to develop capability maps, roadmaps, and development plans. Prioritize project and operational requests through standardized processes. Address IT and security risks, align objectives with policies and standards, and establish KPIs or OKRs for compliance. Mentor junior team members and contribute to strategic planning.
- Define and communicate a long-term vision for technical products aligned with business goals, user needs, and emerging technology trends.
- Shape strategic product capabilities and ensure alignment with enterprise architecture and scalability goals.
- Collaborate with Product Managers and Value Stream Owners to create and update capability maps and roadmaps that anticipate future needs and guide investment decisions.
- Lead strategic alignment sessions with operational and executive stakeholders to connect product goals to KPIs/OKRs.
- Act as primary liaison between business and technical teams—facilitating agile ceremonies, feedback loops, demos, and performance reviews.
- Deliver clear, data-driven updates on product progress, experience outcomes, and ROI to senior leadership.
- Partner with legal, compliance, and operational leaders to design solutions that meet regulatory standards and organizational objectives.
- Own and prioritize the product backlog to maximize customer and business value.
- Guide agile teams in developing Epics, Features, and User Stories with clearly defined acceptance criteria.
- Promote agile principles and continuous improvement practices across teams and stakeholders.
- Balance strategic initiatives and operational demands using structured prioritization frameworks.
- Monitor and report on product performance, fulfillment of KPIs/OKRs, and alignment with company standards.
- Apply user research, analytics, and journey mapping to identify opportunities and guide experience-driven product design.
- Collaborate with UX, engineering, compliance, and data partners to deliver secure, intuitive, and future-ready digital solutions.
- Promote experimentation and iterative development to accelerate innovation across business and technology stakeholders.
- Stay attuned to evolving customer needs, industry trends, and opportunities for business and technical transformation.
- Proactively propose innovative solutions based on deep understanding of business operations, user journeys, and technology capabilities.
- Maintain a high-level understanding of IT architecture to assess implications of product decisions.
- Analyze business requirements and translate them into actionable specifications and user stories.
- Mentor junior product team members and support onboarding and capability-building initiatives.
- Ensure team alignment with organizational policies, standards, and development frameworks.
- Bachelor's Degree preferred (in Business, Insurance, Finance, or Technology-related discipline).
- 5-7 years of relevant work experience
- Understanding of systems architecture and business processes in Insurance preferred.
- Proficiency in Office 365, MS Azure, and Agile Collaboration tools.
- Strong grasp of systems architecture, APIs, cloud-native services, and back/front-end integration.
- Forward-thinker who proactively identifies risks and opportunities. Skilled at synthesizing information and driving consensus.
- Exceptional communicator who can translate technical detail into business impact. Influence without authority across senior leadership and delivery teams.
- Proven ability to navigate matrixed environments, resolve conflicts, and unify stakeholders around a shared vision.
- Strong organizational and planning abilities with a bias for action and outcomes. Able to develop tactical plans from strategic direction.
- Ability to translate ambiguous business needs into actionable product strategies with strong ROI.
- Executive presence with superb communication skills across technical and non-technical audiences.
- Track record of leading without authority in complex, matrixed environments.
- Visionary mindset with the ability to balance short-term delivery with long-term transformation.
- Experience in setting product governance frameworks, prioritization models, and digital operating rhythms.
- Experience mentoring junior team members.
- Familiarity with Agile frameworks such as Scrum or Kanban.
- Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US citizen or green card holder)
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.
Benefits include:
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
- Click here for the full list of Benefits
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.
To view our privacy policy and online privacy statement, click here.
To see the types of information we may collect from applicants and employees and how we use it, please click here.
The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.
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