Senior Technical Product Owner (REMOTE)

Hanover Insurance Group, Inc.; Worcester, Northern (MA, KY); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

PTO

On-site medical/wellness center (Worc.

Job summary

The Hanover Insurance Group in Worcester, MA is seeking a Senior Technical Product Owner to join our Technology team in a hybrid or remote arrangement. This full-time exempt role partners with architecture to define capability maps, roadmaps, and development plans, while guiding EPICs, features, and user stories with clear acceptance criteria.

You will lead strategic alignment with executives, manage the backlog, mentor teammates, and drive initiatives that balance long-term transformation with

Qualifications

• Bachelor's degree preferred in Business, Insurance, Finance, or Technology.
• 5-7 years of relevant work experience.
• Understanding of systems architecture in Insurance.
• Proficiency with Office 365, MS Azure, and Agile collaboration tools.
• Strong communication and ability to influence executives across teams.

Responsibilities

• Define and communicate a long-term vision for technical products aligned with business goals.
• Shape strategic product capabilities and align with enterprise architecture and scalability.
• Collaborate with Product Managers to create/update capability maps and roadmaps.
• Own and prioritize the product backlog to maximize value.
• Lead alignment sessions with stakeholders to connect goals to KPIs/OKRs.
• Mentor junior team members and ensure governance frameworks are followed.
• Partner with legal, compliance, and operations to meet regulatory standards.
• Deliver data-driven updates on progress and ROI to senior leadership.

Skills

Strategic product ownership

Agile / Scrum

Stakeholder management

Leadership & mentorship

Executive communication

Requirements analysis

Education

Bachelor's degree in Business, Insurance, Finance, or Technology

Tools

Office 365

MS Azure

Jira / Agile tools

Job description

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

The Hanover Technology team is currently seeking a Senior Technical Product Owner to join our growing team in a hybrid or remote work arrangement.

This is a full time, exempt role.

POSITION OVERVIEW:

The Senior Technical Product Owner is a strategic partner in defining and delivering technology products. Collaborate with enterprise and business architecture to develop capability maps, roadmaps, and development plans.

Prioritize project and operational requests through standardized processes. Address IT and security risks, align objectives with policies and standards, and establish KPIs or OKRs for compliance. Mentor junior team members and contribute to strategic planning.

IN THIS ROLE, YOU WILL:

• Define and communicate a long-term vision for technical products aligned with business goals, user needs, and emerging technology trends.
• Shape strategic product capabilities and ensure alignment with enterprise architecture and scalability goals.
• Collaborate with Product Managers and Value Stream Owners to create and update capability maps and roadmaps that anticipate future needs and guide investment decisions.

Stakeholder Engagement & Communication

• Lead strategic alignment sessions with operational and executive stakeholders to connect product goals to KPIs/OKRs.
• Act as primary liaison between business and technical teams—facilitating agile ceremonies, feedback loops, demos, and performance reviews.
• Deliver clear, data-driven updates on product progress, experience outcomes, and ROI to senior leadership.
• Partner with legal, compliance, and operational leaders to design solutions that meet regulatory standards and organizational objectives.

Agile Product Delivery

• Own and prioritize the product backlog to maximize customer and business value.
• Guide agile teams in developing Epics, Features, and User Stories with clearly defined acceptance criteria.
• Promote agile principles and continuous improvement practices across teams and stakeholders.
• Balance strategic initiatives and operational demands using structured prioritization frameworks.
• Monitor and report on product performance, fulfillment of KPIs/OKRs, and alignment with company standards.
• Apply user research, analytics, and journey mapping to identify opportunities and guide experience-driven product design.
• Collaborate with UX, engineering, compliance, and data partners to deliver secure, intuitive, and future-ready digital solutions.
• Promote experimentation and iterative development to accelerate innovation across business and technology stakeholders.
• Stay attuned to evolving customer needs, industry trends, and opportunities for business and technical transformation.
• Proactively propose innovative solutions based on deep understanding of business operations, user journeys, and technology capabilities.

Technical & Cross-Functional Leadership

• Maintain a high-level understanding of IT architecture to assess implications of product decisions.
• Analyze business requirements and translate them into actionable specifications and user stories.
• Mentor junior product team members and support onboarding and capability-building initiatives.
• Ensure team alignment with organizational policies, standards, and development frameworks.

WHAT YOU NEED TO APPLY:

• Bachelor's Degree preferred (in Business, Insurance, Finance, or Technology-related discipline).
• 5-7 years of relevant work experience
• Understanding of systems architecture and business processes in Insurance preferred.
• Proficiency in Office 365, MS Azure, and Agile Collaboration tools.
• Strong grasp of systems architecture, APIs, cloud-native services, and back/front-end integration.
• Forward-thinker who proactively identifies risks and opportunities. Skilled at synthesizing information and driving consensus.
• Exceptional communicator who can translate technical detail into business impact. Influence without authority across senior leadership and delivery teams.
• Proven ability to navigate matrixed environments, resolve conflicts, and unify stakeholders around a shared vision.
• Strong organizational and planning abilities with a bias for action and outcomes. Able to develop tactical plans from strategic direction.
• Ability to translate ambiguous business needs into actionable product strategies with strong ROI.
• Executive presence with superb communication skills across technical and non-technical audiences.
• Track record of leading without authority in complex, matrixed environments.
• Visionary mindset with the ability to balance short-term delivery with long-term transformation.
• Experience in setting product governance frameworks, prioritization models, and digital operating rhythms.
• Experience mentoring junior team members.
• Familiarity with Agile frameworks such as Scrum or Kanban.
• Must be eligible to work in the US without requiring sponsorship now or in the future (ie. US citizen or green cardholder)

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• PTO
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

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Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.