Senior Technical Product Owner

Convergys; Olympia (WA); On-site; USD 92,000 - 126,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off & holidays

Paid learning days

Job summary

Concentrix is seeking a Technical Product Owner (TPO) based in the United States (Washington preferred) or Texas (onsite). You will translate business goals into a concrete technical roadmap, own the backlog, and work closely with engineering, architecture, and DevOps to deliver scalable, secure product capabilities.

Strong SaaS/software engineering knowledge and Agile experience are essential. The role requires onsite work and may involve CI/CD practices.

Qualifications

• 3–7 years of experience as a Product Owner, Business Analyst, or Technical Program Manager.
• Strong understanding of software engineering concepts including APIs, microservices, cloud infrastructure, and data flows.
• Hands-on experience in Agile/Scrum environments.
• Ability to translate complex technical topics into clear business language.
• Proficiency with backlog management tools (Jira, Azure DevOps, etc.).

Responsibilities

• Define, prioritize, and deliver technical product capabilities.
• Own the product backlog, drive the roadmap and release planning.
• Collaborate with engineering, architecture, DevOps, and business partners.
• Translate objectives into actionable requirements and acceptance criteria.
• Monitor product performance and ensure security, compliance, and reliability.

Skills

APIs

microservices

cloud infrastructure

data flows

Agile Scrum

backlog management

Jira / Azure DevOps

Tools

Docker

Kubernetes

CI/CD tools

Job description

LOCATION: US- Washington (Preferred) or Texas (On-site)The Technical Product Owner (TPO) is responsible for defining, prioritizing, and delivering technical product capabilities that align with business goals and engineering realities. This role sits at the intersection of product strategy and technical execution, ensuring that development teams have clear, actionable requirements and that stakeholders understand the technical implications of product decisions. The TPO owns the product backlog, drives the roadmap, and collaborates closely with engineering, architecture, DevOps, and business partners.Key ResponsibilitiesProduct Strategy & RoadmapTranslate business objectives and technical constraints into a clear, actionable product roadmap.Partner with engineering leads and architects to define long-term technical direction, including modernization, scalability, and performance initiatives.Identify opportunities for automation, platform improvements, and technical debt reduction.Backlog OwnershipCreate, refine, and prioritize user stories, technical stories, and epics.Ensure backlog items include clear acceptance criteria, dependencies, and measurable outcomes.Balance feature delivery with technical health, security, and infrastructure needs.Technical Requirements & Architecture AlignmentWork with architects to ensure product decisions align with enterprise architecture standards.Break down complex technical concepts into understandable requirements for stakeholders.Support API design, data modeling, integration patterns, and system workflows.Cross-Functional CollaborationServe as the primary liaison between engineering teams and business stakeholders.Facilitate sprint planning, backlog grooming, and release planning.Communicate progress, risks, and technical trade-offs to leadership.Delivery & ExecutionEnsure development teams have clarity on priorities and requirements.Validate completed work against acceptance criteria and product goals.Monitor product performance, reliability, and operational metrics to inform future improvements.Governance & ComplianceEnsure product features meet security, compliance, and regulatory requirements.Partner with DevOps/SRE teams to support CI/CD pipelines, observability, and operational readiness.Required Qualifications3–7 years of experience as a Product Owner, Business Analyst, or Technical Program Manager.Strong understanding of software engineering concepts (APIs, microservices, cloud infrastructure, data flows).Hands-on experience working in Agile/Scrum environments.Ability to translate complex technical topics into clear business language.Proficiency with backlog management tools (Jira, Azure DevOps, etc.).Preferred QualificationsExperience with cloud platforms (AWS, Azure, GCP).Familiarity with DevOps practices (CI/CD, IaC, monitoring, incident management).Background in software development or systems engineering.Experience with distributed systems, event-driven architectures, or containerization (Docker, Kubernetes).Product experience in high-scale or mission-critical environments.The base salary for this position is $92,250-$125,964 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.The deadline to apply for this position is: 07/31/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.#LI-Onsite#Concentrix#LI-TX#LI-WAPhysical and Mental Requirements:The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Employment Opportunity:Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:· English· SpanishAccommodation:Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence:As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work Authorization:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE