Senior Technical Product Owner

Convergys; Northern (KY); Hybrid; USD 92,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid learning days

Job summary

Concentrix is seeking a Senior Technical Product Owner (Salesforce) to lead CRM capabilities with strong Sales Cloud expertise. You will align business priorities with technical delivery, partner with architects and admins to design scalable Salesforce solutions, and drive backlog-driven delivery across Sales Cloud and Service Cloud.

The role requires 4+ years with Salesforce, 2+ years as a Product Owner in Agile environments, and Salesforce Administrator certification, with remote/work-at-home

Qualifications

• 4+ years of experience with Salesforce including Sales Cloud and Service Cloud
• 2+ years as Product Owner or similar in Agile environments
• Proven ability to write user stories, define acceptance criteria, and manage backlogs
• Familiarity with Salesforce deployment tools and REST/SOAP APIs

Responsibilities

• Serve as liaison between business stakeholders and Salesforce dev team
• Own and manage Salesforce product backlog and priorities
• Translate business needs into well-defined user stories and specs
• Collaborate with developers, architects, and admins to deliver scalable solutions
• Drive enhancements within Sales Cloud and Service Cloud
• Improve data integrity, usability, and system performance
• Lead Agile ceremonies and ensure release readiness
• Monitor KPIs and feedback to inform roadmap
• Ensure solutions align with Salesforce best practices and governance
• Collaborate across teams for successful deployment and adoption

Skills

Sales Cloud

Product Owner

Agile

Stakeholder mgmt

Backlog mgmt

User stories

Communication

Education

Salesforce Administrator certification

Tools

Jira

Confluence

Job description

Job Title: Senior Technical Product Owner (Salesforce)

Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Location

US- Washington (Preferred) or Texas (On-site)

Technical Product Owner (Salesforce) We are seeking a strategic and hands-on Technical Product Owner (TPO) with strong expertise in Salesforce Sales Cloud to lead the evolution of our CRM capabilities. In this role, you will connect business priorities with technical delivery, shaping scalable Salesforce solutions that improve user experience, enable operational excellence, and drive measurable business value. You will work cross-functionally with stakeholders, architects, developers, and administrators to define priorities, optimize delivery, and continuously enhance platform performance and adoption.

Responsibilities

• Serve as the primary liaison between business stakeholders and the Salesforce development team, ensuring alignment between business goals and technical execution.
• Own and manage the Salesforce product backlog, prioritizing initiatives based on business value, strategic objectives, and delivery readiness.
• Translate business needs into well-defined user stories, functional requirements, and acceptance criteria.
• Partner with Salesforce developers, architects, and administrators to design and deliver scalable, efficient, and user-centered solutions.
• Drive the implementation of enhancements and new capabilities within Sales Cloud and, where applicable, Service Cloud.
• Support ongoing platform optimization by improving data integrity, system usability, performance, and end-user adoption.
• Lead Agile ceremonies including sprint planning, backlog refinement, stakeholder demos, and release readiness discussions.
• Monitor KPIs, user feedback, and operational outcomes to inform roadmap planning and continuous improvement efforts.
• Help ensure solutions are delivered in line with Salesforce best practices, governance standards, and business requirements.
• Collaborate across cross-functional teams to support successful deployment, change management, and business adoption.

Qualifications

• 4+ years of experience working with Salesforce, including strong experience in Sales Cloud and/or Service Cloud.
• 2+ years of experience as a Product Owner, Technical Business Analyst, or similar role in an Agile delivery environment.
• Strong understanding of Salesforce architecture, platform capabilities, data model, and declarative tools such as Flows and Process Builder.
• Proven experience writing user stories, defining acceptance criteria, and managing product backlogs in partnership with cross-functional teams.
• Familiarity with the Salesforce development lifecycle and deployment tools such as Change Sets, SFDX, and Git.
• Salesforce Administrator certification required.
• Additional Salesforce certifications such as Sales Cloud Consultant or Service Cloud Consultant are a plus.
• Experience with Salesforce integrations, including REST/SOAP APIs and middleware platforms, preferred.
• Familiarity with tools such as Jira, Confluence, and Agile delivery methodologies.
• Background in customer experience, sales operations, or support operations is preferred.
• Experience working in a B2B SaaS or enterprise environment is a plus.
• Excellent communication, stakeholder management, analytical thinking, and problem-solving skills.

Benefits

Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Salary and Compensation

The base salary for this position is $92,250-$140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Application Deadline

The deadline to apply for this position is: 08/31/2026.

Work Locations

USA, WA, Work-at-Home

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.