Senior Technical Lead - DevOps

TechDigital Group; Bellevue (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a skilled support engineer to enhance system stability and performance. In this dynamic role, you will provide critical consulting services, troubleshoot large-scale distributed systems, and support applications running on Kubernetes and cloud platforms. Your expertise will be vital in leading root cause analysis sessions and ensuring high availability and disaster recovery readiness. Join a collaborative team that values innovation and problem-solving, where your contributions will have a significant impact on operational excellence and system reliability.

Qualifications

• Expertise in troubleshooting large-scale distributed systems.
• Strong experience with Kubernetes and cloud technologies.

Responsibilities

• Provide 24X7 on-call support and troubleshoot customer issues.
• Lead root cause analysis sessions and ensure documentation is updated.

Skills

Analyzing large-scale distributed systems

Kubernetes

Gloo

AWS

Apigee API Gateway

REST, SOAP, and GraphQL API support

Git

GitLab

Docker

Unix/Linux operating systems

Scripting knowledge

Networking, routing, and TLS/SSL

Tools

Git

GitLab

Docker

Postman

Splunk

App Dynamics

Imperva WAF

CI/CD tools

Job description

- Provide consulting services for improved system stability, availability, performance and reliability.

- Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification.

- Work through day-to-day support issues, ensure effective and timely resolution of issues in production environment, troubleshoot customer impacting issues.

- Support multiple applications, specifically running Kubernetes, Gloo, AWS, Apigee, PCF, GCP/Java based systems in an enterprise environment.

- Support Gloo running on Kubernetes, Apigee opdk and saas, Grafana, Prometheus, Cassandra, Postgres, Spring Boot or Java based applications running on Kubernetes, PCF, and Java application servers.

- Apply GitOps principles to manage infrastructure and application configurations.

- Apply monitoring and create complex alerts and dashboards for production systems.

- Provide capacity analysis and tuning analysis for Apigee and Java applications hosted on LINUX and container platform.

- Available to provide 24X7 on-call support on a rotating basis with other team members.

- Lead efforts in troubleshooting, recovery, and root cause investigation.

- Perform analysis of user requirements and problems to automate or improve systems and review system capabilities, workflow, and scheduling limitations.

- Able to follow and develop detailed work plans, schedules, project estimates, resource plans, and status reports.

- Facilitate HA (High Availability) / DR (Disaster Recovery) exercises to ensure that the team is fully prepared for any event.

- Lead root cause analysis sessions to understand what causes issues in Production and come up with RCA Report along with solutions that will prevent them from happening in the future.

- Ensure documentation is created and remains updated for any related work.

- Strong understanding of UNIX operating systems and any scripting language.

- Forecast and plan for a rapidly growing environment.

- Evaluate new software product and service solutions.

Skill Requirements:

1. Expertise in analyzing and troubleshooting large-scale distributed systems.
2. Strong experience with Kubernetes – Container Orchestration Tool, Gloo, AWS, Apigee API Gateway.
3. Experience with REST, SOAP, and GraphQL API support.
4. Experience with tools like: Git, Gitlab, Docker, Postman, Splunk, App Dynamics, Imperva WAF and CI/CD tools.
5. Good experience in GitOps process, performance measurement tuning, capacity planning and management, contingency, and disaster recovery.
6. Good understanding and strong experience with Unix/Linux operating systems.
7. Ability to debug, optimize code, and automate routine tasks.
8. Systematic problem-solving approach coupled with effective communication skills.
9. Strong scripting knowledge and experience.
10. Good understanding of networking, routing, and TLS/SSL.