A technology solutions company in Buffalo, NY is seeking an experienced IT Support Engineer. The successful candidate will provide support in troubleshooting IT service incidents, work closely with engineering teams in an Agile environment, and develop modern APIs and microservices. Ideal candidates will have 5+ years of experience in Agile software development, strong skills in ReactJS and NodeJS, and familiarity with cloud technologies. This role requires a focus on service resilience and collaboration across teams to ensure high-quality deliverables.
Qualifications
5+ years of Agile software development experience.
Working knowledge of Java, Spring boot, API, JSON, SQL, OpenAI specs, NodeJS, ReactJS, and Groovy.
Ability to manage multiple priorities in a dynamic environment.
Responsibilities
Provide support in identification and resolution of IT incidents.
Ensure service resilience and recovery objectives are met.
Work with engineers in an Agile fashion.
Develop and support modern APIs and Microservices.
Manage releases and automate processes.
Skills
Agile software development
Problem-solving
Collaboration
Automation tools (Bash, Perl, Python)
Cloud technologies
APIs and Microservices
User interface development (ReactJS, NodeJS)
Tools
Jenkins
GITHUB
Monitoring tools (App Dynamics, Splunk, Ansible)
Job description
Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team
Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change
Work with engineering teams in an Agile fashion
Develop and support of modern APIs and Microservices
Develop and support user interface in ReactJS and NodeJS
Manage releases (packaging, build jobs, Jenkins)
Employ various automation tools in Bash, Perl & Python, Groovy
Continually deploy & test your work, learn new techniques and technologies as a result of peer review and mentorship; share what you have learned with your peers
Experience in architecture and connectivity solutions using 3rd party tools
Knowledge of clouds (specifically on Google Cloud Platform)
Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service’s direction
Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data
Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality
Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge
Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable
Qualifications
Knowledge & Experience / Qualifications:
5+ years of Agile software development experience
Working experience with Java, Spring boot, API, JSON, SQL, OpenAI specs, NodeJS, ReactJS and Groovy (preferred)
Knowledge of Cloud technologies is an added advantage, preferable Google Cloud
Good knowledge of Jenkins and GITHUB
Good knowledge of Monitoring tools like App Dynamics, Splunk and Ansible
Experience managing multiple priorities in a dynamic environment across multiple time zones and locations.