Senior Technical Field Specialist, Metalworking Fluids

C100 Quaker Houghton PA, Inc.; Kentucky; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Paid time off for volunteerism

Medical

Dental

Vision

Parental Leave

Holiday Pay

Tuition Reimbursement

Savings Plan

Job summary

Quaker Houghton is seeking a field-technical support professional to perform first level on-site and remote assistance at customer sites. The role emphasizes following standard operating procedures, building strong customer relationships, and traveling extensively to labs and facilities.

You will troubleshoot, conduct product trials, support implementations, and collaborate with sales and product management to drive growth while maintaining safety and budget goals.

Qualifications

• Experience providing on-site technical support to customers.
• Ability to use CRM tools to track interactions and opportunities.
• Strong collaboration with sales and product teams.

Responsibilities

• Provide on-site and remote technical support for distributors and end-users at customer facilities.
• Build customer relationships and identify opportunities for trials and product adoption.
• Lead troubleshooting and assist with product trials to optimize operations and cost savings.
• Collaborate with sales and product management to ensure alignment and execution of growth initiatives.
• Maintain accurate records of customer interactions and technical findings.

Skills

On-site support

CRM usage

Cross-functional teamwork

Customer relations

Travel ready

Tools

CRM software

Job description

Quaker Houghton is seeking a field-technical support professional to perform first level on-site and remote assistance at customer sites. The role emphasizes following standard operating procedures, building strong customer relationships, and traveling extensively to labs and facilities.

You will troubleshoot, conduct product trials, support implementations, and collaborate with sales and product management to drive growth while maintaining safety and budget goals.