Senior Technical Delivery Manager (Air Force)

appian; McLean (VA); On-site; USD 140,000 - 180,000; Full time

Job summary

Appian is seeking a Senior Technical Delivery Manager to lead and scale enterprise software implementations from our McLean, VA HQ. You will drive flawless agile delivery while partnering with sales to expand large accounts and build trusted executive relationships.

You will collaborate with architects, product designers, and client executives to map long-term digital transformation journeys powered by our AI-Powered Process Automation platform.

Qualifications

• Bachelor's degree in CS, Engineering, IS, Mathematics or related field.
• 5+ years in Agile delivery with >=1 year leading tech implementation teams.
• Experience managing a portfolio or book of business with forecasting and budgets.
• Demonstrated value-based selling to build business cases and financial benefits.
• Willingness to travel 10% or less annually.

Responsibilities

• Oversee agile program delivery and proactively manage delivery risks.
• Partner with front-line sales to qualify opportunities and drive account expansion.
• Manage a complex book of business with financial metrics and profitability focus.
• Architect application roadmaps by defining high-value use cases and digital journeys.
• Cultivate executive relationships with client stakeholders and delivery partners.
• Lead cross-functional teams including software architects and product designers.

Skills

Agile leadership

Account management

Financial management

Executive relationships

Strategic growth

Education

Bachelor's degree in CS/Engineering/IS/Math

Tools

CRM systems

ERP systems

Data integration

EAI

Job description

Senior Technical Delivery Manager

Are you a technical leader who thrives at the intersection of complex agile delivery, strategic account growth, and executive relationship building? Deliver high-impact digital transformations.

Appian Customer Success is obsessed with ensuring our customers achieve remarkable business results through high-value technology engagements. The Delivery Management team is directly responsible for driving customer growth through deep technical expertise, trusted advisory, and demonstrated results. Working in close alignment with Appian Sales and Partners, we lead innovative implementations and turn complex corporate visions into scalable software solutions.

As a Senior Technical Delivery Manager, you will own two of Appian's most critical corporate objectives: orchestrating flawless software delivery and unlocking exponential account growth. This role is unique because it blends technical delivery mastery with strategic account management. You won't just oversee timelines; you will partner with architects, product designers, and client executives to manage large-scale enterprise programs powered by our AI-Powered Process Automation platform.

This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

What You'll Do

• Orchestrate Agile Delivery: Oversee all aspects of agile program management for Appian-led engagements, proactively managing delivery risks and removing project impediments.
• Drive Strategic Growth: Partner with front-line sales representatives to qualify opportunities, identify enterprise problems, position services, and execute account expansion strategies.
• Manage Financial Portfolios: Successfully oversee a complex book of business, utilizing rigorous financial management tools and performance metrics to ensure profitability.
• Architect Application Roadmaps: Analyze customer strategic goals to build compelling business cases, define high-value use cases, and map long-term digital transformation journeys.
• Cultivate Executive Relationships: Establish and maintain deep, trusted relationships with key client stakeholders, buyers, influencers, and delivery partners.
• Lead Cross-Functional Teams: Team with software architects and product designers to design, construct, and deploy Enterprise-Grade Orchestration solutions.

Required Qualifications

• Degree: Bachelor of Science or Bachelor of Arts degree in Computer Science , Engineering , Information Systems , Mathematics , or a related technical/analytical field.
• Agile Leadership: 5+ years of experience in an Agile delivery environment, with at least 1 year of direct experience leading technology implementation teams.
• Financial Account Management: Proven experience managing a portfolio or book of business using structured financial tools, forecasting, and budgets.
• Value-Based Selling: Demonstrated expertise using value selling methods to build compelling business cases and financial benefits for client proposals.
• Travel: Willingness to travel 10% or less annually to support vital customer engagements.

Preferred Qualifications

• Industry Frameworks: Professional background within Department of War; ideally with USAF contracts
• Enterprise Architecture: Experience within software consulting specializing in CRM , ERP , Data Integration Architecture , Enterprise Application Integration (EAI) , or master data management.

Salary and Benefits

The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a government clearance differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate's relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with com