Senior Consultant (Public Sector)

Appian; McLean (VA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health coverage

Employee Assistance Program (EAP)

Life and disability insurance

Employee Stock Purchase Program (ESPP)

Retirement/pension plan

Tuition reimbursement

Family-forming benefits

Job summary

Appian is seeking a Senior Consultant for its Customer Success team in McLean, VA. In this role, you'll engage customers post-sales to develop software solutions on the Appian platform. Responsibilities include defining and implementing custom software and AI solutions while collaborating with clients to drive digital transformation. Applicants should have a passion for technology, excellent communication skills, and must hold an Active Government Clearance. This is a hybrid role requiring in-office attendance 4-5 days a week.

Qualifications

• 3+ years of hands-on software development or technical consulting experience.
• Active Government Clearance (Secret and above required).
• Willingness to travel, 10% or less annually.

Responsibilities

• Engage with customers post-sales to develop software solutions.
• Define, design, develop, and implement custom software and AI solutions.
• Collaborate with client technical teams and business users throughout the software development life cycle.

Skills

Mentoring and developing skills

Defining business processes

Excellent communication

Agile methodologies

Object-oriented programming

SQL skills

Software testing practices

API integration

Familiarity with AWS and AI

Education

B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or related field

Job description

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer Success is obsessed with great customer outcomes. We deliver mission-critical business impact fast and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team provides you with the support and growth you need to strengthen and evolve your consulting skills while driving next-generation, AI-powered digital transformations.

We are seeking a Senior Consultant to join our Customer Success team. In this role, you will be engaging with our customers post-sales to develop software solutions on the Appian platform. These applications help companies drive digital transformation and competitive differentiation. Your primary responsibility will be to work throughout the entire project life‑cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for our commercial clients. This includes working within an agile environment to understand our client’s business processes and technical needs, launch new relational data models in production, and develop APIs to integrate with multiple systems. You will also brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as part of transforming how customers run their organization. You will collaborate with client technical teams and business users throughout the software development life cycle and drive adoption by empowering clients to become self‑sufficient with building process applications on their own.

This role is based at our HQ in McLean, VA. Employees hired for this position are expected to be in the office 4–5 days per week to foster our culture of shared ideas and teamwork. While working in‑person with customers is our main priority, the office environment also enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.

To be successful in this role, you need:

• Passion for mentoring and developing others and experience leading small teams through post‑sale software implementation
• Ability to work with clients to define business processes and gather functional and technical system requirements
• Excellent communication skills, passion for technology and continuous learning, and a strong affinity for asking "why" and solving the right problems
• History of success on cross‑functional teams; experience building products using agile methodologies (pair programming, stand‑ups, planning sessions, and sprints)
• Basic understanding of object‑oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc.)
• Knowledge of software testing practices (test‑driven development, automated test suites within a continuous integration framework); integration experience using APIs such as REST and SOAP, JDBC connections, and web services; familiarity with AWS, AI, analytics, machine learning, Google Cloud, application integration, database, developer tools, management & governance, and Elastic Containers (preferred)

Basic qualifications:

• An Active Government Clearance (Secret and above, without any limitations) is required for this opening
• Ability and interest to maintain an Active TS:SCI Clearance, with the ability and willingness to perform work within cleared facilities (SCIF work is required)
• 3+ years of experience with hands‑on software development or technical consulting
• B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics, or related field/degree
• Willingness to travel; 10% or less annually to support customer engagement

Tools and resources:

• Training: During your first few weeks of joining Appian, you will go through comprehensive onboarding and Appian training, and complete a CS specific bootcamp to prepare you for your first client project.
• Growth: Continuous learning opportunities such as company‑wide knowledge shares, biweekly continuing education sessions led by fellow CS members, guild participation, and free online trainings.
• Career: CS career planning across technical, focus, and business tracks, with an advisor to guide career questions and promotion pathways.
• Culture: Monthly virtual and local social events, a First‑Year Experience (FYE) group, and an inclusive environment supported by eight employee‑led affinity groups.

Benefits:

Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, an Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family‑forming benefits, and more. Benefits vary by country; please ask your Talent Acquisition contact for details specific to your location.

About Appian:

Appian provides process automation technology. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. We’ve been automating processes for 25 years and understand enterprise operations like no one else. For more information, visit appian.com. (Nasdaq: APPN)

Equal Opportunity Employer:

Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations:

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail]. Only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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