Senior Technical Content Writer

Immersive; United States; Remote; USD 111,000 - 160,000; Full time

Job summary

An established industry player in cybersecurity is seeking a Senior Technical Content Writer to enhance their documentation and content strategy. This role involves creating user guides, managing the Help Center, and collaborating with technical experts to simplify complex information for users. You'll contribute to thought leadership through engaging blogs and whitepapers, driving product adoption and community engagement. Join a dynamic team committed to innovation and inclusivity, where your contributions will shape the future of cybersecurity and empower users with essential knowledge.

Benefits

Health, dental, and disability insurance

401K match up to 5%

33 holiday days plus two volunteering days

Flexible and remote working

Career and learning development opportunities

Monthly socials and sports clubs

Qualifications

• 3-6 years of experience in technical writing or content creation roles.
• Strong ability to explain complex concepts to diverse audiences.
• Experience managing Help Centers and content calendars.

Responsibilities

• Manage and maintain the Help Center with accurate and relevant content.
• Write and edit technical documentation for various audiences.
• Collaborate with engineers and product managers to create user-friendly content.

Skills

Technical Writing

Content Creation

Collaboration with SMEs

Editing and Proofreading

SEO Optimization

Education

Bachelor's Degree in Communications or related field

Certification in Technical Writing

Tools

Zendesk

Confluence

Khoros

Job description

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A product you can believe in. Immersive is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive has progressed to the global stage and has secured over $180 million of funding.

The Role

We’re looking for a Senior Technical Content Writer, who will play a key role in ensuring our users, customers, and internal teams have clear, concise, and accessible documentation. You will own and maintain our Help Center, create and update technical documentation, and collaborate with subject matter experts (SMEs) to publish thought leadership and technical content for our customer community, including blogs, whitepapers and user stories. Your work will drive product adoption, increase community engagement, provide access to information that reduces friction for users, and contribute to the company’s overall content strategy.

We're open to hiring someone for this role located either in the United Kingdom or on the East-Coast of the United States.

What You’ll Do

• Managing & maintaining the Help Center: Regularly update knowledge base articles, FAQs, video walk throughs, and troubleshooting guides to ensure they remain accurate and relevant, as well as maintaining working integration between the Help Center and community.
• Writing and editing technical documentation: Develop user guides, API documentation, release notes, and other technical materials for both internal and external audiences.
• Collaborating with SMEs: Work closely with engineers, product managers, and other technical experts to translate complex concepts into easy-to-understand content.
• Supporting thought leadership initiatives: Assist in creating blog posts, whitepapers, and other content that positions the company as an industry leader.
• Ensuring content quality and consistency: Establish and enforce style guides, maintain a clear and consistent voice, and implement best practices for technical communication.
• Gathering and acting on feedback: Use analytics, customer feedback, and internal insights to continuously improve documentation and content effectiveness.
  
  

Who You Are

• 3–6 years of experience in technical writing, documentation, or related content creation roles.
• Strong ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience managing and optimizing Help Centers, knowledge bases and blogs (e.g., Zendesk, Confluence, Khoros, or similar platforms).
• Experience building and managing multiple content calendars.
• Experience researching industry trends and competitor activities to identify content gaps and opportunities.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail.
• Ability to work cross-functionally with engineering, product, support, and marketing teams.
  
  

Nice to Have

• Familiarity with writing API documentation and developer-focused content
• Experience of crafting compelling content that drives community engagement
• Experience managing online forums and social media channels (Reddit Communities, LinkedIn Groups, Youtube Channels)
• Able to optimize content for search engines (SEO)
• Experience in cybersecurity, SaaS, or enterprise software industries
• Experience in using customer satisfaction and feedback to plan and improve content strategy
  
  

Role

Immersive’s growth has been fueled by the values that underpin everything we do, here's how they relate to this role:

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes
• One Team - We are a talented global team working together to achieve our vision.
  
  

Benefits

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off.
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)
  
  

Immersive’s commitment to fair and equitable compensation practices means that our compensation & benefits team prices each individual role before it is opened. Each team member is eligible for a compensation plan made up of a base salary + bonus (either annual or variable commission, depending on role) + equity. We expect most candidates for this position to fall within a base salary range of $111,107 - $159,492, though the specific package will vary based on a candidate’s qualifications, skills, competencies, location and experience.

Find out more at https://careers.immersivelabs.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  Computer and Network Security

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