Senior Technical Consultant - ServiceNow (STC) - Remote

Cognizant; California (MO); Remote; USD 115,000 - 145,000; Full time

Job summary

An established industry player seeks a Senior Technical Consultant with expertise in the ServiceNow platform. This role involves designing and implementing solutions, leading project processes, and mentoring team members. The ideal candidate will possess strong analytical skills, a degree in Computer Science or IT, and relevant certifications. Join a collaborative and inclusive workplace where you can thrive and make a significant impact on innovative projects. This position offers competitive compensation and a comprehensive benefits package, ensuring a rewarding career path.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 3+ years working on the ServiceNow platform with consulting experience.
• ServiceNow Certified System Administrator and Implementation Specialist.

Responsibilities

• Lead project processes and ensure high technical quality.
• Mentor junior developers and assist in recruitment processes.

Skills

Analytical Skills

JavaScript

HTML

CSS

ServiceNow Platform

ITIL Knowledge

Education

Degree in Computer Science or IT

Post-graduate in Software related topics

Tools

ServiceNow

JavaScript Frameworks

Job description

Senior Technical Consultant - ServiceNow (STC) has advanced knowledge and experience in designing and implementing solutions on the ServiceNow Platform. The STC will define, develop, test, analyze, and maintain software applications in support of the achievement of the business requirements. The role demands strong analytical skills and high research, design, documentation, and software modification capabilities throughout the production life cycle.

STCs are also proactive providing mentoring and supporting fellow team members and perform with a high autonomy level. Due to theirs outstanding asset of skills and high level of decision making, Seniors Developers usually act as a Project Team Leads.

Location: Remote

Responsibilities

• Lead all important project processes such as: platform architecture documentation, integration documentation, work-effort estimation and hands-on sophisticated development.
• Attend, participate, and occasionally lead Scrum meetings.
• Translate requirements/stories and mock-ups into fully functional features by working closely with the implementation project team.
• Fulfill Project´s technical development and configuration at the highest standard of technical quality contributing with assignments, follow up and guidance to Junior / Mid developers.
• Fulfill technical design guidance within our projects following ServiceNow standard processes.
• Ensure Project Lead receives timely updates on work you're doing to facilitate frequent and proactive customer communication.
• Contribute to the continuous improvement of Delivery Services processes as well as the maturing of the different portfolios, capabilities, expertise and standard processes in consideration of Customer needs and requirements.
• Fill technical or process roles in our projects, if needed.
• Lead, educate, and mentor colleagues who are assigned to their projects.
• Assist in the scoping of new opportunities, design tools and techniques to deliver efficiently.
• Act as the final point of contact for technical decision-making within a project.
• Partnership with HR to deliver technical interviews and support the recruitment process

Qualifications & Experience

• Degree or equivalent experience, preferably in Computer Science or Information Technology, along with proven experience in technical consulting roles
• Post-graduate in Software related topics is desired
• 3+ years working on the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM)
• Experience in two additional product lines outside of ITSM
• Knowledge of ITIL; Foundation-level preferred
• +3 years in General Consulting, Service Management, Software Development
• +3 years of platform configuration experience
• JavaScript, html, CSS and JavaScript frameworks, Integrations

Applications will be accepted until April 28, 2025.

The annual salary for this position is between $115,000 - $145,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.