Senior Technical Claims Consultant - General Liability

The Jonus Group; Worcester (MA); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

Tuition reimbursement

Flexible work arrangements

Job summary

The Jonus Group is seeking a Senior Technical Consultant for Casualty Claims (General Liability). You will manage complex CGL claims, including litigated cases, perform coverage analysis, and resolve disputes while collaborating with internal and external stakeholders to deliver exceptional service.

Responsibilities include investigations, drafting letters, and representing the company at mediations and trials, with occasional travel. Strong negotiating and analytical skills are essential.

Qualifications

• Minimum 5+ years of commercial general liability claims experience with an insurance carrier.
• Experience handling litigated CGL claims and evaluations of exposure up to $1M.

Responsibilities

• Manage complex CGL claims, including litigated cases.
• Conduct thorough investigations and evaluate damages.
• Draft coverage letters, ROR letters, and tender letters.
• Represent the company at mediations, arbitrations, and trials; travel 5–10 days/year.
• Provide technical guidance to adjusters and team members.
• Analyze contracts and leases for risk transfer opportunities.

Skills

Negotiation

Analytical thinking

Written communication

Team collaboration

Education

Bachelor’s degree

Industry designations preferred

Tools

MS Office

Job description

Senior Technical Consultant - Casualty Claims (General Liability)

Seeking a highly skilled and experienced Senior Technical Consultant - Casualty Claims to join a dynamic claims team. This role involves managing complex commercial general liability (CGL) claims, including litigated cases, coverage analysis, and resolution of disputes. As a Senior Technical Consultant, will play a pivotal role in analyzing, investigating, negotiating, and resolving high‑exposure claims while collaborating with internal and external stakeholders to deliver exceptional service.

Compensation Package

• Base Salary: $95,000 - $120,000 per year (commensurate with experience)
• Benefits: Comprehensive benefits package starting on Day 1, including:
• Medical, dental, vision, life, and disability insurance
• Tuition reimbursement
• Flexible work arrangements

Responsibilities

• Handle complex CGL claims, including litigated cases with exposure up to $1M in primary insurance.
• Conduct thorough investigations, including gathering facts, analyzing statements, and evaluating damages.
• Collaborate with defense counsel and other parties to achieve timely and cost-effective claim resolutions.
• Draft and review coverage letters, reservation of rights (ROR) letters, and tender letters.
• Manage a caseload of approximately 125 claims, with 80% being litigated.
• Represent the company at mediations, arbitrations, and trials, with occasional travel (5-10 business days per year).
• Provide technical guidance and support to adjusters and other team members.
• Analyze contracts and leases to identify risk transfer opportunities.
• Maintain compliance with applicable statutes, regulations, and case law.
• Operate effectively in a paperless environment and utilize technology to enhance productivity.

Qualifications/Requirements

• Experience: Minimum of 5+ years of commercial general liability claims experience with an insurance carrier. TPA experience will only be considered if limited to 2 years or less and supplemented by prior carrier experience.
• Education: Bachelor’s degree or equivalent experience; industry designations preferred.
• Must possess strong knowledge of bodily injury claims, premises liability, product liability, and construction risks.
• Must possess proficiency in coverage analysis and drafting positional coverage letters.
• Must possess familiarity with applicable statutes, regulations, and case law.
• Must possess exceptional negotiation skills with the ability to achieve favorable outcomes without damaging relationships.
• Must possess strong written and verbal communication skills.
• Must possess critical thinking and problem-solving abilities.
• Must possess excellent organizational and time management skills.
• Must possess the ability to work collaboratively in a team‑oriented environment.
• Licensing: Must possess or obtain appropriate state adjuster licenses and maintain continuing education credits.
• Technology: Proficiency in MS Office (Excel, Word, etc.) and the ability to work in a paperless environment.