Senior Technical Application Engineer - Monitoring & Diagnostics

CP1367 GE Grid Solutions, LLC; United States; Remote; USD 113,000 - 189,000; Full time

Benefits offered by this job

Relocation assistance

Discretionary annual bonus

Remote position

Job summary

GE Vernova is seeking a highly technical, customer-focused TAE to provide expert support for Grid Automation M&D customers. You will lead engagements from inquiry through resolution and guide customers in pre-sales decisions and post-sales support.

You will coordinate with sales teams, develop proposals with engineering and product teams, and provide training to customers and internal staff. Travel up to 50% is expected.

Qualifications

• Bachelor's degree in electrical engineering or equivalent experience.
• Minimum of 10 years of industrial and utility monitoring and diagnostics.
• Ability to interact with all levels of customers from electricians to executives.
• Willing to travel up to 50% of the time.

Responsibilities

• Act as expert consultant to guide customers in planning and development of technical solutions.
• Coordinate with sales teams for customer calls, presentations, and bid meetings.
• Develop technical proposals with engineering, product managers, and proposal managers.
• Provide product training and application training to customers and internal teams.
• Lead customers in architecting, commissioning, and testing new products and pilots.
• Analyze monitoring results and advise on settings and actions.
• Identify opportunities for product upgrades and knowledge sharing with teams.

Skills

Technical support

Customer liaison

Pre-sales support

SCADA protocols

Troubleshooting

Power systems

Education

Bachelor's degree in electrical engineering

Job description

Job Description Summary

The TAE will be highly technical, customer focused and self-motivated in providing expert technical support for GE Vernova Grid Automation M&D customers. The TAE will be responsible for building relationships with customers and for leading and managing all activities from inception of a customer request to successful conclusion. The TAE will lead the customer through pre-sales decisions and provide technical support for post sales.

Essential Responsibilities

• Act as expert consultant to guide customers in planning and development of technical solutions for their monitoring needs Interpret transformers and circuit breaker specifications, single line diagrams, customer best practices, system integration needs, and convert to product specifications.


• Coordinate with sales teams to make customer calls and presentations and participate in bid meetings and site walk-through meetings with customers as necessary.


• Develop technical proposals, ensuring compliance to Customer's specs by working closely with engineering, product managers, and proposal managers.


• Customize and present targeted technical papers and presentations at technical conferences, to customers or internal in support of sales or service.


• Provide market dynamics input such as competitive intelligence or voice of customer feedback to the product technology and service teams and act as a link from the customer to services, marketing, engineering and product development teams.


• Provide product training and application training to customers, sales force, and TAE, Customer Service and Field Services teams.


• Lead customers in architecting, commissioning, and testing new products, solutions and pilot projects.


• Assist customers in configuration and troubleshooting of M&D products integration into customer systems over various communication channels and protocols (DNP3, Modbus, IEC 61850).


• Analyze results from the monitoring equipment and assist customers with recommended actions or settings modifications.


• Develop knowledge of GE Vernova Grid Automation complementary product lines to M&D such as Protection and Control, Industrial Communications, Services, Software.


• Act as link between the customers and other GE Vernova Grid Automation product lines.


• Track issues discovered during demonstration, evaluation, testing of product and pilot projects and follow through with Technology team to provide a resolution.


• Identify training opportunities and assume ownership for self-development and training of others.


• Analyze large customer fleets of monitoring equipment and determine opportunities for product upgrades of obsolete products.

Required Qualifications

• Bachelor’s degree in electrical engineering or technology from an accredited college or university or equivalent experience.


• Minimum of 10 years of Industrial and utility monitoring and diagnostics of transformers, circuit breakers, related software applications, and communications of monitoring devices to customer systems, including hands-on troubleshooting.


• Ability to maintain professional demeanor and interact with all levels of customers, from electricians to C-level.


• Must be willing to travel up to 50% of the time.

Desired Characteristics

• Demonstrated extensive experience in substations and substation equipment.


• Experience using GE Vernova and other brands of Monitoring and Diagnostics products.


• Understand the multiple transformer and circuit breakers failure modes, along with DGA gas diagnostics, Bushing diagnostics and Partial Discharge.


• Deep experience in SCADA protocols such as Modbus, DNP3, IEC 61850. (Knowledge of MQTT is a plus) and communication topologies.


• Capable to devise solutions to fit customer data integration and cybersecurity needs.


• Strong creative and problem-solving skills.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes #LI-Remote - This is a remote position. Application Deadline: October 30, 2026. For candidates applying to a U.S. based position, the pay range for this position is between $113,200.00 and $188,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on October 05, 2026.

Benefits

• medical, dental, vision, and prescription drug coverage


• access to Health Coach from GE Vernova, a 24/7 nurse-based resource


• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services


• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants


• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off


• Relocation Assistance: Yes

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs. GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World.

www.gevernova.com