Senior Technical Account Manager - Data Security & AI

Cohesity; Town of Norway (WI); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cohesity is seeking a Technical Account Manager (TAM) to lead post-sales engagement for enterprise customers in the Nordic region. You will own technical escalations, guide deployments, and drive product adoption while building trusted advisor relationships.

You will partner with cross-functional teams to resolve issues, prepare customer roadmaps, and deliver Get Well Plans. Occasional travel up to 25% and remote work flexibility are supported.

Qualifications

• 8+ years of experience across Data Protection, Virtualization, Storage, Backup, or Cloud Computing.
• Experience managing complex technical escalations and guiding them to resolution.
• Confidence addressing product-related queries and leading technical discussions.
• Proven ability to onboard and train customers to maximize product value.
• Experience gathering customer feedback to influence product development.
• Skilled in monitoring capacity, usage, and trends.
• Experience leading regular business reviews and customer meetings.
• Ability to suggest upgrades or enhancements aligned with customer needs.
• Proficient in Root Cause Analysis (RCA) documentation.
• Adept at partnering with cross-functional teams to improve customer outcomes.
• Flexible and able to support off-hours as needed.
• Travel up to 25% as required.

Responsibilities

• Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption.
• Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization.
• Identifies upsell opportunities by staying informed about developments in the customer’s environment.
• Offers technical guidance on release strategies and deployment models.
• Onboards new customers and serves as an early-stage educator for client representatives.
• Builds relationships between customers and Cohesity support teams for smooth collaboration.
• Independently resolves complex customer issues and engages cross-functional teams when needed.
• Investigates customer needs using surveys and reviews, advocating internally.
• Collaborates with solution architects and product managers to resolve complex scenarios.
• Owns and tracks the customer roadmap, ensuring goals are delivered.
• Develops Get Well Plans to resolve escalations and drive account health.
• Maintains customer success tools—touchpoints, health scores, QBRs, follow-ups.
• Coordinates delivery of Customer Success valued services.

Skills

Problem solving

Data governance

Customer focus

Collaboration

Adaptability

Job description

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?

The Technical Account Management team at Cohesity are on a mission to help our clients in the Nordic regions to achieve limitless value from our products.

English fluency required with Danish or Swedish fluency preferred (effective English business language communication and skills needed for typical business communication such as presentations, negotiations, meetings, technical customer conversations, socializing, correspondence, and report writing).

HOW YOU'LL SPEND YOUR TIME HERE:

• Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption

• Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization

• Identifies upsell opportunities by staying informed about developments in the customer’s environment

• Offers technical guidance on appropriate release strategies and deployment models

• Onboards new customers and serves as an early-stage educator for client representatives

• Builds relationships between customers and Cohesity support teams to ensure smooth collaboration

• Independently resolves complex customer issues and engages cross-functional teams when needed

• Investigates customer needs using tools such as surveys and reviews, and advocates for those needs internally

• Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios

• Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered

• Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health

• Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow-up actions

• Position and coordinate delivery of Customer Success valued services

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• 8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing

• Experience managing complex technical escalations and guiding them to resolution

• Confidence addressing product-related queries and leading technical discussions

• Proven ability to onboard and train customers to maximize product value

• Comfortable gathering customer feedback to influence product development

• Skilled in monitoring capacity, usage, and trends

• Experience leading regular business reviews and customer meetings

• Ability to suggest upgrades or enhancements that align with customer needs

• Proficient in Root Cause Analysis (RCA) documentation

• Adept at partnering with cross-functional teams (Sales, Support, Renewals, PS, etc.) to improve customer outcomes

• Flexible and responsive to changing customer demands, including occasional off-hours support

• The ability to travel up to 25% as needed for customer visits and internal meetings

TAM does not:

• Drive pre-sales activities

• Own quota and is not directly responsible for closing deals

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.