Senior Technical Account Manager | Norway - Remote

Cohesity Inc.; Norge (OK); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Healthcare coverage for you and your f

Paid parental leave

Flexible paid time off

Additional company-wide days off

Job summary

Cohesity is seeking a seasoned Technical Account Manager to support Nordic customers, ensuring product adoption and value realization. You will partner with engineering, product, and sales to resolve complex issues, guide deployments, and drive customer health.

This role requires strong communication, strategic thinking, and a willingness to travel up to 25% for customer engagements. Ideal candidates have extensive experience in data protection or cloud ecosystems and are adept at leading

Qualifications

• 8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing.
• Experience managing complex technical escalations and guiding them to resolution.
• Confidence addressing product-related queries and leading technical discussions.

Responsibilities

• Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption.
• Independently resolves complex customer issues and engages cross-functional teams when needed.
• Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered.
• Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health.
• Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow-up actions.

Skills

Customer success

Technical account management

Account management

Cross-functional collaboration

Job description

Cohesity opens in a new tab is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We’ve been named a Leader by multiple analyst firms and have been globally recognized opens in a new tab for Innovation, Product Strength, and Simplicity in Design , and our culture opens in a new tab .
Want to join the leader in AI-powered data security?

TheTechnical Account Management team at Cohesity are on a mission to help our clients in the Nordic regions to achieve limitless value from our products.

English fluency required with Danish or Swedish fluency preferred(effective English business language communication and skills needed for typical business communication such as presentations, negotiations, meetings, technical customer conversations, socializing, correspondence, and report writing).

HOW YOU'LL SPEND YOUR TIME HERE:

Demonstrates deep understanding of the customer’s organization, industry, and business to build trust and drive product adoption

Proactively showcases Cohesity’s features and services to anticipate customer needs and improve utilization

Identifies upsell opportunities by staying informed about developments in the customer’s environment

Offers technical guidance on appropriate release strategies and deployment models

Onboards new customers and serves as an early-stage educator for client representatives

Builds relationships between customers and Cohesity support teams to ensure smooth collaboration

Independently resolves complex customer issues and engages cross-functional teams when needed

Investigates customer needs using tools such as surveys and reviews, and advocates for those needs internally

Collaborates with solution architects, product managers, and other technical experts to resolve complex scenarios

Owns and tracks the customer roadmap, ensuring strategic goals are aligned and delivered

Develops and manages Get Well Plans, acting as a central coordinator to resolve escalations and drive account health

Maintains customer success tools in accordance with internal processes—updating touchpoints, health scores, QBRs, and follow-up actions

Position and coordinate delivery of Customer Success valued services

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

8+ years of experience across at least two domains: Data Protection, Virtualization, Storage, Backup, or Cloud Computing

Experience managing complex technical escalations and guiding them to resolution

Confidence addressing product-related queries and leading technical discussions

Proven ability to onboard and train customers to maximize product value

Comfortable gathering customer feedback to influence product development

Skilled in monitoring capacity, usage, and trends

Experience leading regular business reviews and customer meetings

Ability to suggest upgrades or enhancements that align with customer needs

Proficient in Root Cause Analysis (RCA) documentation

Adept at partnering with cross-functional teams (Sales, Support, Renewals, PS, etc.) to improve customer outcomes

Flexible and responsive to changing customer demands, including occasional off-hours support

The ability to travel up to 25% as needed for customer visits and internal meetings

TAM does not:

Own quota and is not directly responsible for closing deals

Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.

We strongly prefer candidates who are currently located in or near the designated job location. Candidates outside the area should apply only if they are committed to relocating prior to their start date and have the legal right to work in the job location.

At Cohesity, we work hard and move fast—and we’re not afraid to push boundaries to deliver exceptional work. We value integrity and respect, and here’s what we promise: We’ll give you the tools to be successful and welcome you into a culture that celebrates individual contributions and collective success. We’ll empower you to grow, offer continuous learning opportunities, and surround you with ambitious, collaborative colleagues.

We strive to have a parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our employees (and their families) is the right thing to do.

• Healthcare coverage for you and your family
• Paid parental leave
• Flexible paid time off
• Additional company-wide days off throughout the year
• A robust wellness program
• Continuous learning opportunities
• And a competitive salary and additional benefits package

Join our team!

Alert for candidates

Cohesity has received reports of scams where individuals purporting to be Cohesity HR representatives or even our CEO conduct bogus “employment interviews” via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Cohesity and its subsidiariesdo notconduct interviews by email or text, and willneverrequest payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission (see this FTC posting for further details:https://www.consumer.ftc.gov/articles/job-scams opens in a new tab ) the office of your state Attorney General, or the government agency responsible for investigating matters such as this where you reside.

Notice to external recruiters and staffing agencies

Cohesity does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Cohesity hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paidONLYwhere an external recruiter has an executed service contract in place with Cohesity and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.

Life at Cohesity

Want to learn more about Life at Cohesity and our RADIO Values? Read more from our employees here.