Senior Technical Account Manager

Ternary; United States; Remote; USD 125,000 - 165,000; Full time

Job summary

A leading company in multi-cloud FinOps is on the lookout for a Senior Technical Account Manager who is passionate about helping customers maximize their cloud value. In this role, you will drive platform adoption, translate feature requests, and work collaboratively across teams. If you have expertise in cloud financial management, a strong customer focus, and enjoy the startup environment, we invite you to join us on this exciting journey.

Benefits

Company-sponsored travel

Generous health benefits

401(k) plan

Work-from-home budget

Equity compensation

Qualifications

• 3+ years in pre-sales engineering or technical account management roles.
• Comfortable discussing cloud financial management with major providers.
• Willing to work mostly remote in a Continental USA time zone.

Responsibilities

• Translate customer feature requests into product features.
• Own platform adoption, addressing cloud financial management challenges.
• Build strong relationships with customers to earn trust.

Skills

Empathy

Collaboration

Communication

Cloud Financial Management

Customer Relationship Management

Education

FinOps Certification

Job description

Ternary is seeking a Senior Technical Account Manager to join our journey to build the bestmulti-cloud FinOps platform in the market to help engineers, finance, and business leaders maximize the business value of the cloud. Ternary uniquely provides a self-hosted deployment option, enterprise-grade cost allocation, anomaly detection, and case workflow management to foster collaboration between teams. Join us as we take Cloud FinOps to the next level.

We:

• Are a passionate team of people who are devoted to building the platform that would have best helped us (engineers, finance, leadership) with Cloud FinOps in our past positions.

• Have a founding team with deep experience - many of our team members were early employees for the legacy products in the FinOps space and have seen this movie before.

• Have Enterprise customers operating at scale.

You:

• Are an empathetic person and active listener who loves building solutions to help others.

• Have a collaborative attitude and are eager to pair with peers and nontechnical colleagues to get things done.

• Are willing to work in a mostly remote setting in a Continental USA time zone (from Pacific to Eastern).

• Love working at startups and want your work to have immediate impact.

• Have 3+ years experience working directly with customers in a pre-sales engineering role or post-sales technical account manager role.

• Understand and are comfortable talking about cloud financial management topics and able to relate those topics to the largest cloud service providers including Google Cloud Platform, Amazon Web Services and Microsoft Azure.

Responsibilities:

• Be the voice of the customer to translate and prioritize customer feature requests into product feature requests. You understand how to build relationships with customers in the best possible way.

• Own the adoption, implementation, and enablement of Ternary's platform for our customers while solving their most challenging cloud financial management challenges.

• You can express yourself clearly and in different ways for different audiences.

• Your experience, knowledge, and skills allow you to dive deep and earn customers' trust.

• You may have experience working with Managed Service Providers, enabling their technical and sales teams to deliver the Ternary platform to their customers.

• You are a FinOps Certified Practitioner or have a strong interest in the area.

The estimated base salary for this role ranges from $125,000-$165,000, along with a generous equity component. This range is merely an estimate, and the width of the range reflects a willingness to consider candidates with broad prior seniority. Actual compensation may deviate from this range based on skills, experience, and qualifications.

Comp and benefits:

• Company-sponsored travel to interact with colleagues several times a year.

• We provide generous health benefits, 401(k) plan, and a WFH budget for you to set up your home office (not available for contract or short term roles such as internships).

• Equity compensation so that all employees can participate in Ternary's success (not available for contract or short term roles such as internships).

• The team culture is the best of what you would expect to see at a startup combined with a level of maturity you would see at a much larger company.

At Ternary, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of racial orientation, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Ternary is a remote-first company.