Senior Tech Support Engineer - Mission-Critical IT (TS/SCI)

Nightwing Technologies, LLC

Maryland

On-site

USD 122,000 - 253,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Vision and dental insurance

401k plan

Paid time off

Holidays

Additional insurances

Job summary

Nightwing Technologies, LLC is seeking an experienced Senior Technical Support Engineer to support high-visibility, mission-critical systems in Annapolis Junction, Maryland. This role requires a TS/SCI CI Poly clearance and IAT Level II certification, with a hands-on, senior-level approach to problem-solving and operational excellence.

You will be the primary escalation point for Tier 2/3 support, lead junior engineers, and drive continuous service improvements.

Qualifications

10+ years of technical support experience.
Current TS/SCI CI Poly clearance.
IAT Level II certification.
Ability to work independently in fast-paced environments.
Strong analytical, troubleshooting, and communication skills.

Responsibilities

Serve as primary escalation point for Tier 2 and 3 support, resolving complex incidents across IT systems, applications, and infrastructure.
Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.
Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.
Lead or oversee the work of junior team members, offering guidance and technical direction as needed.
Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.
Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.