Senior Tech Onboarding & Integrations Specialist

mewssystems; United States; Remote; USD 106,000 - 137,000; Full time

Benefits offered by this job

Remote-first

Relocation after 1 year

Home office budget

Monthly work-from-home allowance

AI tokens for productivity

Healthcare and retirement benefits

Job summary

mewssystems is seeking a Senior Specialist to own a product area end-to-end within our hospitality technology platform. You will drive complex implementations, manage escalations, and steward onboarding health and documentation, interfacing with Success, Product, and Engineering.

You will improve the knowledge base with AI and collaborate on product feedback, translating customer patterns into durable process improvements and tools, while guiding teams towards reliable, scalable configurations.

Qualifications

• Three or more years in technical applications, implementation, onboarding, or technical support within a SaaS environment.
• Hands-on troubleshooting across software configuration, integrations, and APIs.
• Analytical, metrics-led mindset for risk spotting and proactive action.
• Experience designing or improving processes with clear technical communication.
• Practical use of AI to redesign how work gets done and validate outputs against product behavior.

Responsibilities

• Lead complex implementations for the assigned product area, including non-standard configuration, integrations, APIs, and bespoke technical requirements.
• Act as third-tier support to onboarding managers and customer success on configuration, troubleshooting, and edge cases.
• Own performance metrics such as CSAT, time to resolution, repeat question rate, and deflection rate.
• Maintain and continuously improve the knowledge base for the product area with AI-enhanced content.
• Partner with product and engineering on escalations, onboarding issues, and product feedback.
• Translate patterns from real customer implementations into durable process and tool improvements.

Skills

SaaS onboarding

Technical troubleshooting

Analytics & metrics

Project management

Effective communication

AI in workflows

Education

Bachelor's degree or equivalent

Tools

Salesforce

Jira

Confluence

Job description

mewssystems is seeking a Senior Specialist to own a product area end-to-end within our hospitality technology platform. You will drive complex implementations, manage escalations, and steward onboarding health and documentation, interfacing with Success, Product, and Engineering.

You will improve the knowledge base with AI and collaborate on product feedback, translating customer patterns into durable process improvements and tools, while guiding teams towards reliable, scalable configurations.