Shift Lead

Playa-Bowls; Memphis (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive Pay + Tips

Training program

Vibrant Work Culture

Employee Discounts

Job summary

Playa Bowls is hiring a Shift Leader to help manage daily operations, maintain product quality, and deliver a fast-paced, fun guest experience. You will delegate tasks, lead opening and closing shifts, handle refunds, resolve customer issues, track inventory, and communicate with management to ensure all duties meet Playa Bowls standards.

Join a vibrant team that values energy, entrepreneurship, and positive service, with growth opportunities and a strong brand culture.

Qualifications

• Team player with a positive attitude and ability to work in a fast-paced environment.
• Flexible schedule to cover peak times and weekends.
• Strong customer service and communication skills.
• Ability to delegate and lead a team during shifts.

Responsibilities

• Manage and maintain food quality; discard product when necessary.
• Delegate tasks to employees in an appropriate manner.
• Lead opening and closing shifts.
• Manage and issue refunds.
• Resolve customer issues in a polite, professional way.
• Track inventory levels during the shift and at shift end.
• Count cash handling, safe, and deposits.
• Communicate with management about issues during the shift.
• Ensure tasks are completed on time per company standards.
• Live the Playa Bowls mission, purpose, and values.

Skills

Team Player

Flexible Schedule

Customer Service

Communication Skills

Job description

Playa Bowls is New Jersey's Original Acai Shop, founded in 2014, and our mission is to bring superfruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience. What began as a pair of blenders, a patio table, and a fridge has flourished into a 300+ unit operator and franchisor of the leading fast casual restaurant concept. Playa Bowls added more than 70+ locations in 2024 and are on target to add as many 90 new locations in 2025. Our continued rapid growth has created the opportunity for an individual who will help us with continuing to grow our brand!

WHAT WE OFFER

• Competitive Pay + Tips: Enjoy a competitive hourly wage along with both credit card and cash tips — your hard work pays off!
• Professional Development: Our comprehensive Playa Bowls training program helps you build valuable skills that will benefit you in any career path.
• Vibrant Work Culture: We keep energy high with a fun, upbeat environment where dancing, smiling, and having a good time are part of the job.
• Employee Discounts: While on shift, enjoy 50% off and one free bowl. When you're off the clock, you still receive 30% off — it's a win-win!

WHO YOU ARE

You’re a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As a Shift Leader, you are considered an extension of management and may be trusted with the shop during times in which the management is not present. Shift Leaders should be comfortable delegating tasks and should excel at doing such in a manner that prioritizes the needs of the shop. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!

WHAT YOU’LL DO

• Manage and maintain the quality of food, discarding product when necessary
• Delegate work to employees in an appropriate and responsible manner
• Responsible for leading opening and closing shifts
• Manage and issue refunds
• Solve customer issues in a polite and professional manner
• Manage and record inventory levels throughout the shift and at the end of the night
• Count the register, safe, and deposit
• Communicate effectively with management regarding any issues throughout the shift
• Ensure that all tasks are completed in a timely manner and in accordance with company standards
• Lives the Playa Bowls mission, purpose, and values

WHAT YOU’LL BRING

• A Team Player
• Flexible Schedule
• And most importantly, FUN

REQUIREMENTS

• Must be available to work weekends
• Must pass the required PB Food Safety certification requirement within 3 months of employment (Updated 8/2024)

ESSENTIAL PHYSICAL FUNCTIONS

• Must be able to remain in a stationary position for prolonged periods of time
• Must be able to lift or otherwise move 25-40 pounds occasionally
• Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
• Must be able to tolerate occasionally loud environments (high powered blenders, timers, and order notifications).
• Ability to frequently move about inside the establishment to access the Point-of-Sale cash register, assemble guest orders, clear tables, restock inventory, etc.

MISSION

Inspire and support our communities one bowl at a time.

VALUES

Real Deal. Playa Passion. Powerhouse. Big Wave Chaser. Dawn Patrol

“Playa Bowls is an equal opportunity employer committed to inclusivity and diversity in our workplace and all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”