Senior Team Member

Vitality Bowls; Rocky River (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible schedule

Job summary

Vitality Bowls is seeking a hands-on shift supervisor/manager to lead the team and uphold our high standards for food quality and customer experience. You will manage shifts, oversee daily operations, and ensure efficient service during peak hours.

Responsibilities include training staff, handling POS transactions, and maintaining safety and cleanliness across dining and kitchen areas. A positive attitude and strong teamwork are essential.

Qualifications

• Leading a team and delegating tasks.
• Delivering excellent customer service and handling complaints.
• Maintaining health, safety, and sanitary standards.
• Interacting with delivery and inventory processes.

Responsibilities

• Lead the team, manage shifts and delegate tasks.
• Provide exemplary customer service and uphold brand standards.
• Accept deliveries and communicate with management about inventory.
• Assist with interviews, evaluations, and training of staff.
• Maintain cleanliness of front lobby and dining area.

Skills

Leadership

Customer service

Cash handling

Team training

Communication

Education

High school diploma or equivalent

Tools

POS system

Cash register

Job description

About Vitality Bowls

Vitality Bowls specializes in making delicious acai bowls, which are a thick blend of the acai berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant-rich menu items include smoothies, fresh juices, soups, salads and panini. All items of the menu are made fresh and in non-cross contamination kitchens to ensure that those with food allergies will feel safe eating at Vitality Bowls. No ingredient fillers such as ice, frozen yogurt, added sugar or artificial preservatives are used, giving the purest taste possible to each item.

Benefits:

• Free uniforms
• Employee discounts
• Flexible schedule

About Vitality Bowls

Vitality Bowls specializes in making delicious acai bowls, which are a thick blend of the acai berry topped with organic granola and a selection of superfood ingredients. Additional antioxidant-rich menu items include smoothies, fresh juices, soups, salads and panini. All items of the menu are made fresh and in non-cross contamination kitchens to ensure that those with food allergies will feel safe eating at Vitality Bowls. No ingredient fillers such as ice, frozen yogurt, added sugar or artificial preservatives are used, giving the purest taste possible to each item.

Job Description:

Lead the team,

• In charge of shifts and delegating tasks
• Show exemplary knowledge of the job and excellent customer service
• Deal with upset customers/problems with food in a polite way, making sure the customer is happy
• Accept deliveries,
• Communicate with managers/owners about the status of inventory;
• Check daily petty cash
• Manage the break schedule,
• Attend Management Meetings
• Assist with interviews, evaluations, and training
• Memorize the training material
• Keep the front lobby and outside area clean
• Have excellent customer service,
• Assist and ring up guests, answer phone calls and take orders over the phone
• Prep food according to proper procedures
• Continuously and thoroughly clean the kitchen and lobby
• Communicate with other staff to ensure that all orders are made correctly and in a timely way
• Communicate with managers about the schedule,
• Complete all opening and closing duties
• Perform additional tasks requested by your manager
• Handle specials circumstances
• Communicate effectively with coworkers and managers

Requirements:

• Become food certified
• Must be able to handle a basic computer, POS system; handling cash and credit cards
• Follow health, sanitary, and safety requirements
• Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
• Maintain a clean and work appropriate personal appearance
• Come to work with a positive attitude, and are willing to work well with others
• Leadership abilities

I acknowledge that I am applying for employment with an independently owned and operated Vitality Bowls franchisee, a separate company and employer from Vitality Bowls and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Vitality Bowls does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Vitality Bowls franchisee.