Senior Systems Support Engineer - PE

Thoughtworksreferral; Peru (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Thoughtworksreferral seeks a Senior Systems Support Engineer to ensure operational efficiency and high availability of complex applications. You will drive incident management, DevOps practices and mentoring, while delivering innovative client solutions.

You will handle monitoring, debugging and root-cause analysis across cloud platforms and containerized environments, collaborating in agile, value-driven teams for rapid delivery.

Qualifications

• Experience in incident management and DevOps practices.
• Ability to debug and triage complex applications effectively.
• Proficiency with cloud platforms (AWS/Azure/GCP) and scripting.
• Experience with relational databases and monitoring tools.

Responsibilities

• Use incident management processes and monitoring tools to generate reports and take corrective actions.
• Debug complex application systems and resolve business-impacting issues.
• Follow standards to improve stability and availability of systems.
• Apply continuous delivery practices to evolve and deliver high-quality software.
• Leverage logging techniques for alerting, monitoring and root-cause analysis.
• Deploy and run software using DevOps tools and practices.
• Mentor less experienced peers with technical knowledge and leadership.
• Apply latest technology thinking from the Technology Radar to solve client problems.

Skills

Java

AWS

Azure

GCP

Python

PowerShell

Debugging

Triaging

SQL

Docker

Jenkins

Azure Pipelines

Datadog

Prometheus

Grafana

Agile

Scrum

Kanban

Cloud Best Practices

Security Best Practices

Mentoring

Incident Management

Monitoring

Tools

Docker

Jenkins

Azure Pipelines

Job description

As a senior Systems Support Engineer you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.

Job responsibilities

• You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
• You will understand complex application systems and find your way through them to debug a business impacting issue.
• You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
• You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients.
• You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
• You will efficiently use DevOps tools and practices to deploy and run software.
• You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills.
• You will apply the latest technology thinking from our Technology Radar to solve client problems.

Job qualifications

Technical Skills

• You have experience working on programming languages such as Java, an understanding of cloud platforms such as AWS, Azure or GCP and scripting languages such as Python or Powershell.
• You have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless.
• You must possess strong debugging and triaging skills to troubleshoot code effectively.
• You have experience working with relational databases such as MS SQL, MySQL or PostgreSQL.
• You have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines.
• You have experience working with relational or non-relational databases.
• You have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions.
• You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested.
• You are comfortable with Agile methods, such as Scrum and/or Kanban.

Professional Skills

• You enjoy influencing others and always advocate for technical excellence while being open to change, when needed.
• You have good communication and articulation skills.
• You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
• You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
• You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting.
• You advocate for security best practices and implementation of the same.
• You can guide and mentor junior-level consultants.
• You are willing to be part of a rotation- and need-based 24x7 available team.