Senior Systems Support Analyst

City of Henderson; Las Vegas (NV); Hybrid; USD 83,000 - 125,000; Full time

Job summary

An established industry player is seeking a Senior Systems Support Analyst to join their dynamic team. In this advanced role, you will engage in complex systems analysis and engineering, supporting mission-critical technology systems across various departments. This position offers a competitive salary and a comprehensive benefits package, including remote work opportunities and a four-day work week. If you are passionate about technology and ready to make an impact in a collaborative environment, this is the perfect opportunity for you to thrive and grow in your career.

Benefits

Remote Work Opportunities

Comprehensive Benefits Package

Paid Leave and Holidays

Work-Life Balance

Tuition and Certification Reimbursement

Employee Assistance Program

Retirement Benefits

Flexible Spending Accounts

Qualifications

• Bachelor's degree required; 4 years of experience in systems design and support.
• Must pass background checks and maintain certifications.

Responsibilities

• Perform complex systems analysis and engineering for critical technology systems.
• Support mission-critical systems and manage related duties.

Skills

Systems Analysis

Complex Problem Solving

Technical Writing

Project Management

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Related field degree

Tools

Enterprise-Level Systems

Custom Software Development

Job description

The City of Henderson announces an examination to create an eligibility list and to fill multiple vacancies for the classification of Senior Systems Support Analyst in the Department of Information Technology and Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year in various departments city-wide.

This is the advanced level of the System Support Analyst series. Under general supervision, performs complex systems analysis, architecture, engineering, management, and operations work in support of mission critical technology systems; and performs related duties as assigned.

Salary and Benefits

• Competitive Salary Range of $83,022.43 - $124,533.64 Annually; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity
• Base Wage increase upon successful completion of Initial Probationary or Qualifying Period**
• Annual Pay Adjustment Increase or Lump Sum Bonus**
• General Increase**
• **Contingent upon the City’s financial health and subject to availability of funds as determined by the City (subject to change)
• Work-Life Balance
  • Department of Information Technology
    • The expected schedule for this position is Monday - Thursday, 7:30am - 5:30pm (4 day work week)
    • This position is eligible for remote work, with occasional in-person meetings
    • Work schedules and remote work opportunities are subject to change
  • Department of Utility Services
    • The expected schedule for this position is Monday - Thursday, standard day shift hours will be determined by supervisor (4 day work week)
    • This position may be eligible for remote work up to two days per week; at least 50% of work time must be spent in-person onsite
    • Work schedules and remote work opportunities are subject to change
    • This option for remote work is only available for incumbents who have completed their probation or qualifying period
• Paid Leave and Holidays
  • Leave and Holidays Policy
  • Family and Medical Leave and Extended Leave Policy
• Comprehensive benefits package*** for all full-time, regular non-represented employees including:
  • Medical, dental, vision, and life insurance
  • Health and Dependent Care Flexible Spending Accounts (FSA)
  • Long Term Disability (LTD)
  • Employee Assistance Program (EAP) Policy
  • Retirement Benefits
    • Nevada PERS (Public Employees' Retirement System)
    • Retirement Health Savings (RHS) Account
    • Deferred Compensation - 457(b) and 401(a) Plans
  • Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
  • Public Service Loan Forgiveness Program (PLSF) through the Federal Government
  • Tuition and Certification Reimbursement Program, and much more!
  • ***Click here to review all City Employee Benefits

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Four (4) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development
• Note: An equivalent combination of related training and experience may be considered
• Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
• Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment.
• Technical certifications related to specific job duties of your assigned area may be required.

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application
2) Resume*
*Please attach your documents to the Attachments section of your application, click here for attachment instructions.

ASSESSMENT DATES:
Virtual Performance Examination (Weighted 100%) - Wednesday, April 9, 2025 and Thursday, April 10, 2025 (if needed)
(Best-Qualified)

Selection Interview(s) - Tuesday, April 15, 2025 (Information Technology and Utility Services)
(Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above. The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.