Senior Systems Support Analyst

City of Henderson; Henderson (NV); Hybrid; USD 83,000 - 125,000; Full time

Job summary

An established industry player is seeking a Senior Systems Support Analyst to join their dynamic team in Henderson, Nevada. This role involves performing complex systems analysis and engineering work, supporting mission-critical technology systems, and engaging in operations management. The position offers a competitive salary and a comprehensive benefits package, including medical, dental, and retirement plans. With a focus on work-life balance, the company provides flexible work schedules, including remote work options, making it an attractive opportunity for candidates seeking stability and growth in their careers.

Benefits

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (FSA)

Long Term Disability Insurance

Paid Leave and Holidays

Tuition and Certification Reimbursement

Retirement Benefits

Employee Assistance Program (EAP)

Voluntary Benefits (e.g., Pet Insurance)

Public Service Loan Forgiveness Program

Qualifications

• 4 years of experience in enterprise-level systems design and support.
• Must pass fingerprint-based record check and obtain specific certifications.

Responsibilities

• Perform complex systems analysis and engineering work.
• Support mission-critical technology systems and manage operations.

Skills

Systems Analysis

Architecture Engineering

Management of Technology Systems

Software Development

Education

Bachelor’s Degree in Information Technology

Bachelor’s Degree in Computer Science

Job description

This is an open and continuous recruitment which will close without notice once a sufficient pool of highly-qualified candidates has been created.

The City of Henderson announces an examination to create an eligibility list and to fill multiple vacancies for the classification of Senior Systems Support Analyst in the Department of Information Technology and Department of Utility Services. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year in various departments city-wide.

This is the advanced level of the System Support Analyst series. Under general supervision, performs complex systems analysis, architecture, engineering, management, and operations work in support of mission-critical technology systems; and performs related duties as assigned.

The first review of applications will take place on Wednesday, March 26, 2025.

Clickhere to familiarize yourself with the job and its physical requirements.
Clickhere to learn more about the Department of Utility Services.
Click here to learn more about the Department of Information Technology.
Click here to see what it’s like to live in/visit Henderson.

Salary and Benefits

• Competitive Salary Range of $83,022.43 - $124,533.64 Annually; salary placement for non-represented positions is based on a comprehensive compensation review and takes into consideration the candidate's qualifications as well as internal equity
• Base Wage increase upon successful completion of Initial Probationary or Qualifying Period**
• Annual Pay Adjustment Increase or Lump Sum Bonus**
• General Increase**
• **Contingent upon the City’s financial health and subject to availability of funds as determined by the City (subject to change)

Work-Life Balance

• The City of Henderson requires employees to reside in the state of Nevada with the capability of reporting to an on-site location timely, if required
• Department of Information Technology
  • The expected schedule for this position is Monday - Thursday, 7:30am - 5:30pm (4 day work week)
  • This position is eligible for remote work, with occasional in-person meetings
  • Work schedules and remote work opportunities are subject to change
• Department of Utility Services
  • The expected schedule for this position is Monday - Thursday, standard day shift hours will be determined by supervisor (4 day work week)
  • This position may be eligible for remote work up to two days per week; at least 50% of work time must be spent in-person onsite
  • Work schedules and remote work opportunities are subject to change
  • This option for remote work is only available for incumbents who have completed their probation or qualifying period

Paid Leave and Holidays

• Leave and Holidays Policy
• Family and Medical Leave and Extended Leave Policy

Comprehensive benefits package*** for all full-time, regular non-represented employees including:

• Medical, dental, vision, and life insurance
• Health and Dependent Care Flexible Spending Accounts (FSA)
• Long Term Disability (LTD)
• Employee Assistance Program (EAP) Policy
• Retirement Benefits
  • Nevada PERS (Public Employees' Retirement System)
  • Retirement Health Savings (RHS) Account
  • Deferred Compensation - 457(b) and 401(a) Plans
• Voluntary Benefits: Pet Insurance, Auto/Home Insurance, Voluntary Life Insurance, SSgA Upromise 529 College Savings Plan
• Public Service Loan Forgiveness Program (PLSF) through the Federal Government
• Tuition and Certification Reimbursement Program, and much more!
• ***Click here to review all City Employee Benefits

• Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Four (4) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development
• Note: An equivalent combination of related training and experience may be considered
• Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
• Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment.
• Technical certifications related to specific job duties of your assigned area may be required.

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application2) Resume*
*Please attach your documents to the "Attachments" section of your application, clickhere for attachment instructions.

ASSESSMENT DATES:
Additional assessments may take place as needed until the position is filled.
The first review of applications will take place on Wednesday, March 26, 2025.
Virtual Performance Examination (Weighted 100%) - Wednesday, April 9, 2025 and Thursday, April 10, 2025 (if needed)
(Best-Qualified)

Selection Interview(s) - Monday, April 14, 2025 (Utility Services) and/or Tuesday, April 15, 2025 (Information Technology)
(Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:
If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on the dates listed above. All candidates who wish to be considered for this position will need to be in Henderson, Nevada, and make themselves available to participate in the testing process at any time on any of the dates listed above.The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.