Senior Systems Specialist, Business Development Platforms

Cravath, Swaine & Moore LLP; New York, Northern (NY, KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision care

401(k) plan

Health club discounts

Job summary

Cravath, Swaine & Moore LLP in New York seeks a Senior Systems Specialist for Business Development Platforms to optimize the BD technology stack. You will administer CRM platforms, translate BD goals into technical solutions, and collaborate with IT, BD, and vendors on roadmap initiatives.

You will design reporting in Power BI, develop analytics, and support platform usage with training materials. This role requires strong project leadership and a proactive, data-driven mindset in a hybrid NYC

Qualifications

• 5+ years supporting CRM, marketing, business development or other enterprise platforms.
• Experience with InterAction, Intapp DealCloud, Salesforce preferred.
• Power BI reporting and advanced Excel skills; basic SQL and Power Automate a plus.

Responsibilities

• Administers BD and marketing technology platforms with deep CRM expertise.
• Translates BD objectives into technical requirements and drives Agile work.
• Partner with vendors and cross-functional teams on enhancements and roadmaps.
• Enforces data standards, taxonomies, and data governance across BD platforms.
• Manages integrations across the BD tech stack (Vuture, Introhive, CVent).
• Develops reporting logic, dashboards, and analytics in Power BI; provides insights.
• Provides advanced support for platform setup, troubleshooting, and workflows.
• Contributes to training materials and user documentation; coaches users.

Skills

CRM platforms experience

Power BI reporting

Advanced Excel

Basic SQL

Education

Bachelor’s degree in Information Systems or related field

Tools

InterAction

Intapp DealCloud

Salesforce

Litera Foundation Experience

Introhive

Vuture

CVent

Job description

OVERVIEW

We are seeking a technically strong Senior Systems Specialist, Business Development Platforms to support and enhance the Firm’s business development and marketing technology. As a member of the Information Technology (IT) department, the Senior Systems Specialist, Business Development Platforms will partner with Business Development (BD), IT, and external vendors to maintain and improve the Firm’s business development technology stack. This individual will be the primary technical resource across core BD platforms, with a strong focus on legal CRM platforms and their connected systems, translating business needs into practical solutions, improving workflows, supporting users, and helping shape the Firm’s BD technology roadmap.

RESPONSIBILITIES

• Serves as the administrator and subject matter expert for BD and marketing technology platforms, with deep expertise in Interaction; administers and optimizes CRM systems, experience management, email/automation tools, and event platforms;
• Translates BD objectives into technical requirements; drives work using Agile methodologies;
• Partners with vendors, IT, and cross‑functional teams to evaluate enhancements, participate in product roadmaps, and conduct release testing;
• Enforces data standards, taxonomies, validation rules, and data governance policies across BD platforms;
• Manages and troubleshoots integrations across the BD technology ecosystem—especially vendor integrations with tools such as: Vuture, Introhive, and CVent—connecting CRM, website, analytics, HR/finance systems, and marketing automation platforms;
• Leads configuration, maintenance, permissions, integrations, workflow development, and platform optimization across the BD technology stack;
• Develops reporting logic, dashboards, and analytics (Power BI or comparable tools); provides actionable insights to BD leadership;
• Provides advanced support for platform setup, technical troubleshooting, and communications workflows;
• Assists in producing training materials, onboarding guides, and user documentation; coaches BD professionals on effective platform usage;
• Contributes to short- and long-term BD technology roadmaps; and
• Performsadditionalduties, as assigned.

QUALIFICATIONS

• Bachelor’s degree in Information Systems, Marketing, or a related field required; equivalent experience will be considered;
• 5+ years of hands‑on experience supporting CRM, marketing, business development, or other enterprise platforms, preferably in a law firm or professional services environment;
• Experience administering and supporting CRM platforms; experience with InterAction, Intapp DealCloud, Salesforce, or similar platforms is preferred;
• Experience supporting or working with business development technologies such as Litera Foundation Experience, Introhive, Vuture, or comparable tools is preferred;
• Proficiency in reporting and analytics tools such as Power BI; advanced Excel skills, Basic SQL skills and experience with Power Automate are a plus;
• Experience managing projects, including technology implementations, rollouts, and change management initiatives;
• Familiarity with AI-powered tools or platforms (e.g., generative AI for content, AI-assisted CRM, or predictive analytics) and a forward-looking perspective on their application in BD and marketing contexts;
• Highly organized and detail‑oriented, with demonstrated ability to manage competing priorities and deliver in deadline‑driven environments;
• Service‑oriented mindset with a commitment to continuous improvement and a collaborative approach to cross‑functional work; and
• Availability to work additional hours, as needed.

This position is located in our New York office, and currently has a hybrid work schedule, which is subject to change. The estimated salary range for this position is $140,000 to $160,000. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts.