Senior Systems Specialist

Jobtailor; Mesa (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Banner Health in Mesa, Arizona seeks an IT professional for the Facilities Operations-Corp team. The role provides functional expertise on moderately complex computer applications within the department and may lead project teams.

You will troubleshoot system issues, create documentation, and support process improvements across the organization. A bachelor's degree and 3–5 years of relevant experience are required, with strong problem solving and communication skills.

Qualifications

• Bachelor's degree in related business discipline or computer science required.
• 3–5 years' experience with systems or as a functional 'super-user' of an application in a similar department.
• Excellent working knowledge of word processing, spreadsheets and databases; strong organizational, critical thinking, problem solving and communication skills.

Responsibilities

• Performs analysis of customer needs, makes appropriate decisions and provides resolution for online applications, forms, and reports.
• Serves as a liaison for application users or customers, including education, negotiation and problem solving to deliver desirable outcomes.
• Maintains optimal operation of departmental applications with IT or external vendors, including implementation, maintenance, testing and functional design.
• Represents assigned area on project teams with regional or company scope on system implementations and process redesign; may manage department programs.
• Keeps current on industry and regulatory/compliance issues; provides education and consultation to customers.

Skills

Analytical thinking

Problem solving

Communication skills

Stakeholder liaison

Education

Bachelor's degree (related business discipline or computer science)

Tools

Office suite (Word/Excel)

Job description

Primary City/State:

Mesa, Arizona

Department Name:

Facilities Operations-Corp

Work Shift:

Day

Job Category:

Information Technology

You have a place in the health care industry. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Health.

Arizona is a year-round destination. Sunny skies and low humidity prevail 300 days a year across the state. From awesome natural wonders to culinary treats, tribal lands, vibrant cities, world-class resorts, renowned golfing and historic Western towns, there are some truly breathtaking moments to be had in the Grand Canyon State.

Make an impact by optimizing the technology that keeps healthcare running smoothly. In this role, you'll serve as the functional expert for key business applications, partnering with end users, IT teams, and vendors to deliver effective solutions and improve system performance. You'll lead or support projects, troubleshoot moderately complex issues, and help drive process improvements across the organization. If you enjoy problem-solving, collaborating with cross-functional teams, and influencing system-wide initiatives, this is a great opportunity to grow your career while making a meaningful difference.

Schedule : Monday through Friday from 8AM to 5PM with the expectation of being on-site as needed. Preferred candidate will have experience in design & construction operations, maintenance management and/or facility management.

Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position provides functional expertise on moderately complex computer applications in an assigned department and may be expected to lead project teams. The incumbent may also be expected to troubleshoot system issues at a moderately complex level and appropriately elevate issues to other resources, as needed. This may include tasks such as creating functional documentation, participating in creating or reviewing technical documentation and training materials.

CORE FUNCTIONS

1. Performs analysis of customer needs, make appropriate decisions and provides resolution or product. Products may include, but are not limited to; online applications, electronic forms, moderate to complex reports.

2. Serves as a liaison for application users or customers. This may include education, negotiation and problem solving tasks to deliver desirable outcome.

3. Maintains optimal operation of departmental application in partnership with information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or functional design.

4. May represent assigned area on project teams with regional or company scope on system implementations, policy and practice changes and process redesign. This may also include managing a department program for the system. May prepare and distribute worksheets and reports, as well as maintain a database.

5. Keeps current on industry and regulatory/compliance issues within assigned areas. Provides education and consultation on these issues to customers.

6. In some roles, this position may supervise staff.

7.This position has system-wide accountability within department or functional area, participates on system project teams and provides input on policy changes.

MINIMUM QUALIFICATIONS

Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.

A level of experience as would typically be obtained in 3 to 5 years working with systems, working as a functional "super-user" of an application in a similar department environment, or providing consultative input for application usage or design is required.

Excellent working knowledge of typical word processing, spreadsheet and/or database applications is required. Good organizational, critical thinking, problem solving, communication and human relation skills are required.

PREFERRED QUALIFICATIONS

Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

Privacy Policy:

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability