IT Systems Engineer II

bannerhealth; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Banner Health in Mesa, Arizona is seeking an IT Infrastructure professional to oversee and optimize enterprise data center operations, ensuring high availability and reliability for clinical applications and patient care systems.

You will collaborate with cross-functional teams, manage equipment lifecycle, monitor environmental controls, and coordinate with vendors while adhering to ITIL standards and Banner Health's mission-critical requirements.

Responsibilities

• Maintain, monitor and support enterprise IT infrastructure across data centers and edge locations.
• Lead small projects to plan, design, implement, and support infrastructure, networks, servers and applications.
• Document design, maintenance and support procedures with clear, comprehensive technical docs.

Job description

Primary City/State:

Mesa, Arizona

Department Name:

IT Infrastructure

Work Shift:

Day

Job Category:

Information Technology

Banner Health was named to Fortune’s Most Innovative Companies in America 2025 list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re proud to be recognized for our commitment to the latest health care advancements and excellent patient care.

Banner Health's Data Center Operations team is responsible for maintaining the physical infrastructure that supports the organization's critical technology systems across multiple enterprise data centers and hundreds of edge technology locations. The team ensures the availability, reliability, and security of the environments that power clinical applications, patient care systems, networking, and enterprise technology. Working closely with infrastructure, networking, server, facilities, and security teams, the department provides the operational foundation that keeps Banner Health running 24 hours a day, 365 days a year.

A typical day includes installing and decommissioning hardware, monitoring environmental and power systems, responding to operational requests, coordinating with vendors and project teams, maintaining accurate infrastructure documentation, and ensuring all work is performed in accordance with mission-critical operational standards. This role offers the opportunity to work with enterprise-scale technology in a fast-paced healthcare environment where reliability, teamwork, and attention to detail directly support patient care. This is an onsite position at Mesa Corporate and will require travel to multiple Banner facilities and data center locations as needed.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is an expert that demonstrates technical knowledge of infrastructure and communications processes and supports system defined objectives relative to the company’s business and healthcare requirements. Interacts as part of a team, leading small sized projects to plan, design, implement and support Information Technology infrastructure, networks, hardware and applications.

CORE FUNCTIONS

1. Business Outcomes: Relentless focus on delivering outcomes and value to our business. Identifies, investigates, tracks, and resolves multi-level project, system or application errors ensuring the resolution is timely with a high degree of accuracy and quality. Determines which option is appropriate based on the unique situation. Ensures timely updates and communication to the customer. Participates in the designs of end user training and curriculum for applications and systems. Monitors the initial rollout and ongoing support of the user community. Is able to assess what is important, balances priorities, and creates a clear and effective plan to drive desired outcomes, uses time management effectively and measures progress. Exhibits a basic understanding of one or more business functions and their processes. Also understands the impact of technical solutions on functional aspects of the business.

2. Technology Standards: Monitor all installed systems and infrastructure in line with company guidelines or SOP (Standard Operating Procedure). Proactively ensure the highest levels of systems and infrastructure availability; liaise with vendors and other IT personnel for problem resolution. Provide notification for service interruptions to impacted end users. Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output. Configures and tests operating systems, application software, and system management tools.

Clearly document the design, maintenance and support procedures, creating comprehensive technical documents to include process maps, Business Requirement Documents, system diagrams, application maps, test plans, work instructions, etc. Stores documents in central location for broader IT access. Develops and consistently updates fully integrated testing scenarios. Provides information to be incorporated as part of the comprehensive functional and integration testing plans. Coordinates change management documentation and ensures that approvals are managed according to departmental procedures and ITIL standards. Evaluates the existing systems and provides technical direction for basic troubleshooting to IT support staff.

3. Innovation and Futures: Recognizes opportunities to act and make a difference. Takes action without over-analyzing or waiting until it is too late. Willingly takes charge and acts in the face of adversity. Accepts assignments that appear less than ideal, with confidence that the people, processes and systems in the organization can effectively work through issues and obstacles. Makes appropriate decisions in high risk situations. Identifies opportunities to create value by introducing new ideas and driving change. Recognizes opportunities to act and make a difference. Takes action without over-analyzing or waiting until it is too late. Willingly takes charge and acts in the face of adversity. Accepts assignments that appear less than ideal, with confidence that the people, processes and systems in the organization can effectively work through issues and obstacles.

4. Advisor and Partner: Provides information for staff and various committees assisting with design, implementation and maintenance of application and system specifications and processes. Participates and may lead task forces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency; acts as a liaison, proactively garnering input from clinical customers and translating that input into specific functional requirements to be implemented. Maintains current professional and technical knowledge related to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

5. Communication: Speaks effectively in group situations, e.g., meetings, presentations. Express