Senior Systems Specialist

Truity Credit Union; Bartlesville (OK); On-site; USD 65,000 - 95,000; Full time

Job summary

Truity Credit Union is seeking an experienced IT Infrastructure Engineer to support and elevate the reliability, stability, and security of our systems. You will work across Windows and Linux servers, virtualization platforms, and Citrix VDI to keep services available for credit union staff and members.

Responsibilities include incident resolution, virtualization management, security program support, and disaster recovery testing.

Qualifications

• Five to ten years of related IT infrastructure experience.
• A four-year college degree or equivalent coursework.
• Experience with ITIL/ITSM environments.
• Ability to design and implement automation processes.

Responsibilities

• Resolve issues via service desk and route tickets appropriately.
• Manage, maintain, and support virtualization environments.
• Manage, maintain, and support the security program as it pertains to the infrastructure.
• Use monitoring to ensure operational functionality of systems.
• Design, configure, and manage backup/restoration systems.
• Participate in disaster recovery testing scenarios.

Skills

ITIL processes

ITSM

Virtualization

Windows Server

Linux

Citrix VDI

Automation

Problem solving

Education

Bachelor's degree in Computer Science or related field

Tools

Citrix VDI

Virtualization platforms

Monitoring tools

Job description

Primary Purpose

Our culture is not just a poster in the hallway; it is a guiding principle we live by each and every day, one we carry forward even as our work changes around us. Non-stop change is part of our path, and we meet it by simplifying, not just doing more.

Primary Purpose

Our culture is not just a poster in the hallway; it is a guiding principle we live by each and every day, one we carry forward even as our work changes around us. Non-stop change is part of our path, and we meet it by simplifying, not just doing more.

That means this role is expected to accept and adopt High Tech, High Touch practices using artificial intelligence and other digital tools to simplify outdated, low-value work so technology handles the routine, freeing us to stay present for what only a person can do: building relationships, solving complex problems, and responding with genuine care. Digital tools don’t replace those relationships; they remove the barriers that get in their way.

Central To This Commitment Is Our Cross-functional Employee Team, Known As Our "Culture Crew," Dedicated To Fostering Community Through Engaging Activities, Reinforcing Our Cultural Values, And Ensuring Their Continuous Integration Into Our Daily Operations. We Define Our Culture According To Our Cultural Pillars Of

• Membership Centric
• People Focused
• One Team
• Personal Achievement
• Innovation

Job Summary

This position provides technology service and support at an advanced engineering level to elevate the reliability, stability, security and performance of all systems in leveraging efficiencies for Credit Union personnel through use of computing technologies.

Essential Functions

• Utilize service desk system to resolve issues reported and route tickets appropriately.
• Manage, maintain, and support virtualization environments.
• Manage, maintain, and support security program as it pertains to the infrastructure.
• Utilize the monitoring of sophisticated systems to ensure operational functionality.
• Manage and maintain an array of systems software for the enterprise.
• Troubleshoot, coordinate, and manage issues with technology systems.
• Participate in on-demand disaster recovery testing scenarios.
• Design, configure, and manage the backup/restoration systems.
• Manage, maintain, and support data center facilities.
• Manage, maintain, and support hyper-converged infrastructures (HCI).
• Responsible for updates, releases, patches, and firmware of all servers in the data centers.
• Manage, maintain, and support operating system variants.
• Advanced understanding in the utilization and implementation of TCP/IP.
• Advanced knowledge with Windows and Linux operating systems
• Knowledge in the development of policies and procedures on systems engineering.
• Perform IT on-call duties as assigned.
• Perform other duties and responsibilities as assigned.

Knowledge, Skills, Abilities And Personal Characteristics

• Knowledge of:
  • Experience working within ITIL and ITSM environments
  • Virtualization architectures and environments
  • Windows and LINUX operating systems and associated systems software
  • Knowledge and experience with Citrix VDI environments
  • Performance and optimization knowledge in fast-paced server architectures
  • Problem solving of complex technological environments
  • Engineering principals in infrastructure technologies
• Ability to:
  • Think creatively
  • Analyze and solve practical problems and deal with variables in situations
  • Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
  • Identify opportunities for and effectively implement automation processes
  • Organize and prioritize in order to meet deadlines
• Skill in:
  • Excellent communication and interpersonal skills to effectively work with members and co-employees
  • Making effective and timely decisions
  • Typing and personal computer

Qualifications

Critical Development Experiences

Pursue opportunities for professional growth and development through training, education and self-study

Successfully complete all applicable compliance training and testing

Education And Experience Equivalent To

Five to ten years of similar or related experience, including preparatory experience

A four-year college degree or completion of a specialized course of study at a