Systems Administrator (Senior)

Owensboro Municipal Utilities; Owensboro (KY); On-site; USD 65,000 - 100,000; Full time

Job summary

Owensboro Municipal Utilities seeks an IT Systems Administrator to support a multi-system environment with near 24x7 access. The role involves evaluating performance, coordinating improvements, and implementing robust security and backup procedures.

Strong analytical and communication skills are essential. Under the IT Systems Supervisor, you will install, configure, and test hardware/software, monitor performance, and maintain documentation while collaborating on upgrades and training for users

Qualifications

• Technical degree in IT or related field.
• Minimum 2 years of related experience or training.
• Strong analytical and problem-solving skills.

Responsibilities

• Maintain computing environment by identifying system requirements and upgrades.
• Install, configure, and test server hardware and software.
• Monitor performance and perform tuning.
• Develop and test disaster recovery policies and procedures.
• Provide training and support to users.
• Assist IT Manager with upgrading systems.
• Participate in budgeting and expense monitoring.
• Maintain documentation.

Skills

Programming languages

Spreadsheet

Alphanumeric data entry

Contact management

Word processing/Typing

Education

Technical degree

Relevant experience

Job description

Job Code: 113
Exempt: Yes
Civil Service: No
Random Drug Screen: No
Residency Requirement: No
Department: Information Technology
Reports To: IT Systems Supervisor
Location: Main Office

GENERAL DESCRIPTION OF POSITION

The intent of this description is to provide a representative summary of the major duties and responsibilities performed by employees on this job. Employees may be required or assigned other related activities, projects, or tasks other than those specifically presented in this description. The requirements are representative of the knowledge, skill and/or ability needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Under the direction of the IT Systems Supervisor, supports an environment of many disparate systems that require near 24x7 access. Routinely evaluates the performance of the information technology installation, recommends and coordinates the implementation of performance improvements. Requires a very high level of judgment, analytical skills and creativity, such as investigating major problems that require original and highly innovative solutions. Must be able to effectively use interpersonal and communication skills including tact and diplomacy.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintains computing environment by identifying system requirements; installing upgrades; monitoring system performance.
2. Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements.
3. Supports systems by planning and executing the selection, installation, configuration, and testing of server hardware, software, and operating and system management systems; defining system and operational policies and procedures.
4. Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, operating and system management systems; running system load/stress testing; escalating application problems to vendor.
5. Secures systems by developing system access, monitoring, control, and evaluation; establishing and testing disaster recovery policies and procedures; completing back‑ups; maintaining documentation.
6. Prepares users by designing and conducting training programs; providing references and support.
7. Upgrades systems by conferring with vendors and other administrators; developing, testing, evaluating, and installing enhancements and new software under the direction of the IT Manager.
8. Meets financial requirements by submitting information for budgets; monitoring expenses.
9. Continually expands their level of technical expertise by participating in educational opportunities; reading professional publications; participating in professional organizations.
10. Maintains confidentiality of work related information and materials.
11. Assists Senior Systems Administrator.
12. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Technical degree required in such disciplines as Computer Engineering, CPA, etc, plus 2 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane, algebra, solid geometry and trigonometry.

CRITICAL THINKING SKILLS

Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

• Advanced: Programming Languages
• Intermediate: Spreadsheet
• Basic: Alphanumeric Data Entry, Contact Management, Word Processing/Typing

INITIATIVE AND INGENUITY

SUPERVISION RECEIVED

Under direction where a definite objective is set up and the employee plans and arranges own work, referring only unusual cases to supervisor.

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance; the latter of which would affect the work operations of other employees and/or clientele to a moderate degree.

MENTAL DEMAND

Close mental demand. Operations requiring close and continuous attention for control of operations. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.

ANALYTICAL ABILITY / PROBLEM SOLVING

Directed. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.

RESPONSIBILITY FOR WORK OF OTHERS

Responsibility for work of others: Not indicated.

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Occasionally responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $150,000 to $1,000,000.

ACCURACY

Probable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.

ACCOUNTABILITY

FREEDOM TO ACT

Directed. Freedom to complete duties as defined by wide-ranging policies and precedents with mid to upper-level managerial oversight.

ANNUAL MONETARY IMPACT

The amount of annual dollars generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budget, proper handling of organization funds, expense control, savings from new techniques or reduction in manpower.

Very small. Job creates a monetary impact for the organization up to an annual level of $100,000.

IMPACT ON END RESULTS

Moderate impact. Job has a definite impact on the organization's end results. Participates with others in taking action for a department and/or total organization.

PUBLIC CONTACT

Regular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.

EMPLOYEE CONTACT

Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Computer software programming, level ii technician support, project management; system analyst and comprehensive computer software support/help and/or web site development and connectivity.

WORKING CONDITIONS

Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

Moderate diversity, low physical. Work activities which allow for a moderate amount of diversity in the performance of tasks which are not as varied as those positions with high-level diversity and decision-making.

While performing the functions of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle, or feel, talk or hear; and occasionally required to stand, walk, reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus; close vision; and color vision.

ADDITIONAL INFORMATION

Knowledge and Abilities

Bachelor's degree is required in a technical discipline. Maintains quality customer service skills, a strong work ethic, and is a team player with the ability to work well independently. Must possess above average organization skills, excellent communication skills, and can demonstrate problem solving skills.

Experience

Must possess strong skills in multi-tasking, networking knowledge, Microsoft Server administration, Microsoft Exchange, SAN storage implementations, managing virtual server environments and performance tuning. Basic Windows scripting skills required. Advanced hardware & software troubleshooting skills required. Experience supporting databases, data backup and recovery systems and Linux.