Senior Systems Manager (On-Campus) - Middlesex Community College

Quest Oracle Community; Lowell (MA); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Tuition benefits for employees and…

Parking on campus

Public Service Loan Forgiveness (PSLF)

Job summary

Middlesex Community College in Lowell, MA seeks a Senior Systems Manager to lead the IT Infrastructure team. You will design, implement, and optimize multi-vendor technology platforms and guide system integrations on-site at our Lowell campus.

The role requires 5+ years managing enterprise IT environments, with a focus on Active Directory, virtualization, web servers, and PKI/security. Regular on-site work and collaboration with departments are essential.

Qualifications

• Associate's degree in a related IT field.
• 5+ years of experience administering enterprise systems.
• Strong knowledge of AD, virtualization, and security practices.
• Excellent communication and problem-solving abilities.

Responsibilities

• Optimize, reconfigure, and maintain existing systems with minimal disruption.
• Design and implement multi-vendor IT solutions and integrations.
• Transfer knowledge and create operational documentation for staff.
• Provide escalation support and strong end-user service quality.

Skills

IT infra experience

Customer service

Strong communication

Problem solving

Education

Associate's degree in IT

Bachelor's degree in related IT field

Tools

VMware (vCenter/ESXi)

Active Directory / MIM

IIS/Tomcat web servers

Windows & Linux servers

DNS/DHCP/TCP/IP

Job description

Middlesex Community College Middlesex Community College (MCC) is one of the largest community colleges in the Commonwealth, employing people in full-time, part-time, faculty, professional, administrative, and support positions at campuses in both Lowell and Bedford, and online. We are focused on equity to transform lives and shape futures. MCC values equity and inclusion as the foundation for excellence, innovation, and success for our employees and students. MCC is committed to a policy of affirmative action, equal opportunity, equal education, non-discrimination, and diversity to provide a learning and working environment that values the diverse backgrounds of all students and employees. MCC strives for a faculty and staff that reflect its richly diverse community of students. Women, people of color, persons with disabilities and others are strongly encouraged to apply. Applications for employment are considered without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Middlesex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Prospective employees are encouraged to review the College's Annual Safety & Security Report, in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: https://www.middlesex.mass.edu/disclosurestatements/campsecrpt.aspx

Position Title: Senior Systems Manager (On-Campus) - Middlesex Community College

Location: Lowell, MA

Category: Full-time Staff

Job Type: Full-time

Posted On: Wed Oct 14 2026

Job Description

Title: Senior Systems Manager (On-Campus)

Unit: Non-Unit Professional (NUP)

Department: Information Technology

Reports to: Director of IT Infrastructure

Date: October 14, 2026

General Summary: The Senior Systems Manager is a highly technical member of the IT Infrastructure team, responsible for designing information systems that support the organization's operations. This role combines broad knowledge of the organization's technology platforms with an understanding of the business processes those platforms support.

Acting as a project coordinator and lead designer for complex, multi-system initiatives, the Senior Systems Manager is responsible for the design, documentation, and implementation guidance of multi-vendor technology platforms. Under the direction of the Director of IT Infrastructure, this role drives the adoption of new technologies and the integration and optimization of existing technology investments, playing a key part in the overall quality of IT services delivered to internal and external stakeholders.

This position is an in-person, on-campus position. Regular and reliable on-site presence is an essential requirement of the role.

Optimization and Integration of Existing Systems

• Ensures the organization maximizes return on technology investments by optimizing, reconfiguring, and maintaining existing systems with minimal disruption.
• Manage core infrastructure services, including Active Directory and related services, and virtualization.
• Manage and maintain VMware infrastructure including vCenter and ESXi.
• Manage identity and access management components, including Microsoft Identity Management (MIM).
• Administer web servers (IIS and Tomcat), load balancers/proxies, and secure file transfer solutions.
• Work with the network engineer to support network infrastructure, including wired and wireless systems, and switching across multiple sites and campuses.
• Coordinate with external vendors and consultants on system design and support.
• Analyze system performance data and recommend improvements.
• Automate manual processes to reduce operational workload.
• Diagnose performance bottlenecks across infrastructure layers and components.

Design and Development of New Technology Solutions

• Plans and designs how new hardware, software, and middleware can solve business problems, and defines organizational standards for technology configurations.
• Partner with consultants and other departments to plan and implement critical, cross-system integrations.
• Collaborate with enterprise applications teams to plan and roll out major platform updates.
• Manage core enterprise platforms such as Windows and Linux systems, web servers, and identity management systems.
• Oversee the deployment and lifecycle management of digital security certificates.
• Develop configuration standards and support processes for new collaboration or productivity tools.
• Design migration paths from legacy platforms to modern replacements.

Knowledge Transfer & IT Staff Development

• Designs new systems and processes while supporting knowledge transfer to other IT staff, including systems and service desk teams.
• Create operational documentation for new systems.
• Develop knowledgebase articles and reference materials for Service Desk staff.
• Document standard configurations for ongoing use.

Escalation Support & Customer Service

• Provides direct, expert-level support to end users and promotes a strong service culture.
• Resolve escalated tickets from Service Desk staff related to systemic issues.
• Build effective partnerships across the organization through open communication and responsiveness.
• Maintain a welcoming, inclusive environment for people of all backgrounds and identities.

Job Requirements:

• Associate's degree (or higher) in a related IT field, plus 5+ years of experience administering enterprise systems and infrastructure.
• Minimum of 5 years managing systems in a large IT environment, with progressively increasing responsibility.
• Strong ability to analyze complex technical issues, prioritize likely causes, and develop effective remediation plans.
• Strong customer service orientation and commitment to end-user stakeholder success.
• Excellent problem-solving abilities.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work independently and collaboratively within a technical team.
• Hands-on experience with enterprise systems management/configuration management tools.
• Strong knowledge of enterprise server environments (Windows and Linux).
• Experience with virtualization platforms, enterprise server and storage area network (SAN) technologies.
• Experience with networking fundamentals: wired/wireless networks, switching, routing, firewalls, and related protocols (DNS, DHCP, TCP/IP, VLANs, SSL/TLS, encryption).
• Experience with enterprise firewall platforms and enterprise Linux distributions.
• Experience with integrated enterprise resource planning (ERP) or student information system platforms and related data integration tools.
• Experience implementing disaster recovery and backup solutions.
• Strong grasp of industry best practices for secure computing and data protection.
• Strong understanding of PKI/Certificate lifecycle management.
• Ability to explain complex technical concepts to non-technical audiences.
• Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends.

Preferred Qualifications

• Bachelor's degree in a related IT field.
• Industry-recognized technical certification(s).
• Prior experience in a higher education or similarly complex institutional setting.
• Experience with scripting or automation languages (e.g., PowerShell, Ansible, shell scripting).
• Experience with Ellucian applications such as Banner, DegreeWorks, Ethos, etc.
• Experience with relational database platforms such as Oracle and MSSQL.
• Experience with identity management systems such as Active Directory and Entra ID.
• Experience designing, implementing, and managing network infrastructure.
• Experience with Palo Alto Networks firewalls and A10 Thunder Load Balancer/Proxy.

Additional Information

Salary Range and Benefits: $110,000-$115,000; actual salary commensurate with academic background and experience. Employees of Middlesex Community College are considered employees of the Commonwealth of Massachusetts and receive benefits, which include:

• High-quality and affordable health insurance through the Commonwealth's Group Insurance Commission (GIC)
• Competitive Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low-cost basic and optional life insurance
• Retirement Savings: State Employees' Pension or Optional Retirement Program (ORP) and Deferred Compensation 457(b) plan or 403(b).
• 12 paid holidays per year and competitive Sick, Vacation, and Personal Time
• Tuition Benefits for employees and dependents at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Professional Development and Continuing Education opportunities
• Cell Phone Bill Discounts with Verizon and T-Mobile Cell Phone Carriers
• Access to the Commonwealth's Mass4You, employee assistance program
• Free employee parking on Bedford and Lowell campuses
• Eligibility towards Public Service Loan Forgiveness (PSLF)

Location: