Senior Systems Engineer - Executive Support (On-Site)

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 98,784 - 196,196; Full time

Job summary

CareFirst BlueCross BlueShield is seeking an IT Specialist to provide executive-level technical support to the CEO and Executive Leadership Team. This role requires a Bachelor’s Degree in Information Technology or a related field, alongside five years of relevant experience.

The position involves maintaining high-performing systems through tailored cybersecurity practices and significant travel throughout Maryland and DC for meetings. Candidates should possess strong communication skills and the ability to manage multiple customer service demands while ensuring service excellence.

Qualifications

• 5 years of software, hardware and/or systems engineering related experience required.
• ITIL Foundations v3 certification preferred within 180 days.

Responsibilities

• Serve as primary IT support for the CEO and Executive Leadership Team.
• Maintain secure high-performing systems with tailored cybersecurity practices.
• Automate installation and configuration of applications in various environments.
• Evaluate new systems and perform in-depth tests with end-user reviews.
• Continuously improve engineering job knowledge through workshops and publications.

Skills

Knowledge of programming languages

Proficient in Microsoft Office applications

Ability to collaborate to solve technical problems across teams

IT ticketing system utilization (Service Now)

Excellent communication skills (written and verbal)

Education

Bachelor’s Degree in Information Technology or Computer Science

Job description

Purpose

Serve onsite as the primary point of contact for the CEO and Executive Leadership Team, providing white glove executive-level technical support and coordinating with IT resources to ensure rapid issue resolution. Maintain the stability, integrity, and performance of the organization’s information systems by monitoring, supporting, and optimizing networked environments. Assess system architecture and limitations, design scalable solutions and disaster recovery procedures, and ensure hardware and software compatibility aligned with business needs.

Responsibilities

• Deliver high-visibility, VIP-focused IT support with professionalism and discretion, providing executive-level technical assistance to the CEO and Executive Leadership Team while ensuring the stability, integrity, and performance of all business-critical applications through proactive issue resolution and close coordination with IT resources.
• Maintain secure, high-performing systems by implementing tailored cybersecurity practices designed for executive-level risk profiles. Oversee premium technology procurement, configuration, and lifecycle management, ensuring optimal performance and alignment with business needs. This role also requires travel to various CareFirst locations to support internal and external Board of Directors meetings, including overnight stays of up to 3 days, 3 to 4 times per year.
• Automate the installation and configuration of applications in development and production environments.
• Evaluate new systems by performing in-depth tests, including end-user reviews. Research software and related products to support recommendations and purchasing. Determine systems integration issues by evaluating components, developing and completing performance tests, analyzing test data, studying project requirements, analyzing user and potential user input, evaluating similar and related products and systems. Develop system automation and system integration of business processes.
• Improve engineering job knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Qualifications

Education Level: Bachelor’s Degree in Information Technology or Computer Science or, in lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required.

Licenses/Certifications Preferred:

• ITIL Foundations v3 within 180 days.

Experience: 5 years software, hardware and/or systems engineering related experience.

Knowledge, Skills And Abilities (KSAs):

• Knowledge of programming languages and web-based technologies.
• Proficient in Microsoft Office applications.
• Ability to collaborate to solve technical problems across teams.
• IT ticketing system utilization (Service Now).
• Excellent communication skills both written and verbal.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Travel Requirements

3 to 5 times a week throughout the local Marland and DC area.

Salary

$98,784 - $196,196

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disqualification/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Eligibility

Must be eligible to work in the U.S. without sponsorship.