Senior Systems Engineer

Oracle Corporation; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Oracle Corporation is seeking a System Administrator to oversee comprehensive system installation, configuration, and security across on-premises and cloud environments. You will manage identity and access, batch processing, disaster recovery, and incident response while collaborating with DevOps, SRE, and cross-functional teams to ensure high availability and performance.

Responsibilities include monitoring, configuration, backups, security patches, and continuous improvement of IT services.

Responsibilities

• Monitors and maintains operating systems to ensure effective installation and performance.
• Administers middleware products in environments.
• Supports the deployment, maintenance, and operation of internal applications as needed.
• Performs regular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards.
• Leverages working knowledge of application monitoring tools to ensure efficiency.
• Installs and configures servers, cloud infrastructure, and all software and environments.
• Performs system configurations and backups independently to ensure optimization of server infrastructure.
• Supports hardware maintenance, auditing, installation, and provisioning as necessary.
• Collaborates with internal technical experts and third-party vendors to resolve integration challenges.
• Administers access privileges in the identity and access management system to ensure accurate access to IT resources.
• Monitors user activity in the identity and access management system and reports on system activity.
• Learns to provision access management systems.
• Monitors the batch process to ensure the updates are applied and triages any issues that arise.
• Implements batch management using different work schedulers to configure jobs and jobstreams, define dependencies, and report job performance.
• Ensures scheduling and budgets of batch monitoring services comply with Service Level Agreements (SLA).
• Follows existing procedures to provide assurance that compute and storage devices are secure.
• Maintains privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.
• Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies.
• Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack.
• Deploys enhancements to improve the performance, reliability, and security of systems and environments.
• Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
• Collates incident-based data for team metrics and KPIs by assisting with system and network incidents to identify patterns, root causes, and solutions.
• Participates in incident review meetings to provide feedback for operational performance and solution implementation.
• Partners with third party vendors and cross-functional teams to drive collaboration for implementation and/or resolution for high-severity incidents, risks, or migrations.
• Investigates standard system issues and triages high-severity incidents by implementing Corrective and Preventative Action plans (CAPA) as instructed.
• Coordinates escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems.
• Proactively monitors the production environment by checking system error logs, monitoring ticket queues, and consulting with other teams involved in maintaining the environments.
• Adheres to team schedule to contribute to ongoing technical support and service objectives.
• Resolves complex, critical customer system issues and implements and documents technical solutions.
• Leverages working knowledge of systems to perform backup, restore, and disaster recovery processes.
• Participates in disaster recovery drills to ensure preparedness and compliance.
• Implements disaster recovery solutions to ensure preparedness and regulatory compliance.
• Communicates technical information to both technical and nontechnical personnel.
• Serves as a technical liaison and provides domain-specific expertise to cross-organization projects, programs, and activities.
• Maintains documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures.
• Generates weekly and monthly reports on system performance and incident progress to support operational and management outcomes.
• Researches, proofs, and authors technical documentation in the area of standards and best practices for internal use.
• Collaborates with DevOps and Site Reliability Engineer (SRE) teams to provide support for large-scale infrastructure.
• Implements CI/CD pipelines independently.
• Performs patching and version upgrades independently to support cloud infrastructure.
• Supports Workload Automation tools through design support, administration, and optimization efforts.
• Troubleshoots issues with automation tools, agents, and other connectivity to 3rd party applications.
• Maintains and supports cloud technologies.
• Independently manages work and timelines to ensure projects stay on track.
• Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.
• Collaborates across teams to align on expectations and achieve shared objectives.
• Builds and maintains an understanding of business, stakeholder, and customer needs to support effective partnerships.
• Actively listens to diverse perspectives and asks questions to ensure understanding of others.
• Identifies and addresses standard and non-standard issues and escalates more complex issues as appropriate.
• Analyzes data and information from multiple sources to troubleshoot standard and non-standard errors.
• Contributes to knowledge sharing and best practices.
• Embraces continuous learning by building knowledge and staying current with industry trends and best practices.
• Seeks feedback and training to improve skills.
• Contributes to a culture of continuous learning and knowledge sharing.
• Develops ideas and recommends updates to increase efficiency and effectiveness of processes, protocols, and workflows.

Job description

Key Responsibilities

System Installation &Configuration – Software Administration:

• Monitors andmaintains operating systems to ensure effective installation and performance.
• Administersmiddleware products in environments.
• Supports the deployment,maintenance, and operation of internal applications as needed.
• Performsregular administration and conducts standard performance trend analyses andmanages server capacity to ensure service performance meets standards.
• Leveragesworking knowledge of application monitoring tools to ensure efficiency.

System Installation &Configuration – Installation and Configuration:

• Installs andconfigures servers, cloud infrastructure, and all software and environments.
• Performs systemconfigurations and backups independently to ensure optimization of serverinfrastructure.
• Supportshardware maintenance, auditing, installation, and provisioning as necessary.
• Collaborateswith internal technical experts and third-party vendors to resolve integrationchallenges.

System Installation &Configuration – Identity & Access Management:

• Administersaccess privileges in the identity and access management system to ensureaccurate access to IT resources.
• Monitors useractivity in the identity and access management system and reports on systemactivity.
• Learns toprovision access management systems.

Service Lifecycle Management– Batch Processing:

• Monitors thebatch process to ensure the updates are applied and triages any issues thatarise.
• Implementsbatch management using different work schedulers to configure jobs and jobstreams, define dependencies, and report job performance.
• Ensuresscheduling and budgets of batch monitoring services comply with Service LevelAgreements (SLA).

Service Lifecycle Management– Security Maintenance:

• Followsexisting procedures to provide assurance that compute and storage devices aresecure.
• Maintainsprivileged accounts/secrets integrity of systems and compute and file systemsecurity for the compute and storage environment.
• Monitors and evaluateshigh-level service and infrastructure dashboards and takes action to addressidentified anomalies.
• Implementsmonthly, quarterly, or hotfix patches to address security vulnerabilities orbugs across the technical stack.

Service Lifecycle Management– System & Security Improvements:

• Deploysenhancements to improve the performance, reliability, and security of systemsand environments.

Incident Management &Support – Incident Management:

• Supports theend-to-end incident management lifecycle to ensure systems are stable, secure,and performing accurately.
• Collatesincident-based data for team metrics and key performance indicators (KPIs) byassisting with system and network incidents to identify patterns, root causes,and solutions.
• Participates inincident review meetings to provide feedback for operational performance andsolution implementation.
• Partners withthird party vendors and cross-functional teams (e.g., Development, CloudEngineering, Product Engineering, other IT teams) to drive collaboration forimplementation and/or resolution for high-severity incidents, risks, ormigrations.
• Investigatesstandard system issues and triages high-severity incidents by implementingCorrective and Preventative Action plans (CAPA) as instructed.

Incident Management &Support – Escalation Cases:

• Coordinatesescalated support cases by collaborating with internal technical teams andthird party vendors to drive issue resolution for a wide range of productionenvironment problems (e.g., immense growth, scaling, leveraging the cloud,extremely high performance, high availability requirements).

Incident Management &Support – Technical Support:

• Proactivelymonitors the production environment by checking system error logs, monitoringticket queues, and consulting with other teams involved in maintaining theenvironments.
• Adheres to teamschedule to contribute to ongoing technical support and service objectives.
• Resolvescomplex, critical customer system issues and implements and documents technicalsolutions.

Incident Management &Support – Backups and Disaster Recovery:

• Leveragesworking knowledge of systems to perform backup, restore, and disaster recoveryprocesses.
• Participates indisaster recovery drills to ensure preparedness and compliance.
• Implementsdisaster recovery solutions to ensure preparedness and regulatory compliance.

Communication &Documentation – Technical Communication:

• Communicatestechnical information to both technical and nontechnical personnel.
• Serves as atechnical liaison and provides domain-specific expertise to cross-organizationprojects, programs, and activities.

Communication &Documentation – Documentation & Reporting:

• Maintainsdocumentation on ticket updates, code contributions, infrastructure,configurations, processes, and procedures (e.g., Disaster Recovery plans,Standard Operating Procedures, Corrective and Preventative Action Plans).
• Generatesweekly and monthly reports on system performance and incident progress tosupport operational and management outcomes, and builds an awareness of thebusiness impacts.
• Researches,proofs, and authors technical documentation in the area of standards and bestpractices for internal use.

Additional Responsibilities(as needed)

Cloud InfrastructureSupport:

• Collaborateswith DevOps and Site Reliability Engineer (SRE) teams to provide support forlarge-scale infrastructure.
• Implementscontinuous integration and continuous deployment (CI/CD) pipelinesindependently.
• Performspatching and version upgrades independently to support cloud infrastructure.

Automation:

• SupportsWorkload Automation tools through design support, administration, andoptimization efforts.
• Troubleshootsissues with automation tools, agents, and other connectivity to 3rd partyapplications.
• Maintains andsupports cloud technologies.

Core Responsibilities

Planning & Execution:

• Independentlymanages work, monitoring timelines and deliverables to ensure projects orinitiatives stay on track and meet requirements.
• Proactivelyprioritizes work and adapts to resource or timeline shifts, suggestingadjustments to maintain project efficiency.

Collaboration &Partnership:

• Collaboratesacross teams to align on expectations and achieve shared objectives.
• Builds andmaintains a comprehensive understanding of business, stakeholder, and/orcustomer needs to build and support effective partnerships.
• Activelylistens to diverse perspectives and asks questions to ensure understanding ofothers.

Problem Solving:

• Independentlyidentifies and addresses standard and non-standard issues in accordance withstandard practices, escalating more complex issues as appropriate.
• Analyzes dataand/or information from multiple sources to troubleshoot standard andnon-standard errors.
• Contributes toknowledge sharing and best practices.

Continuous Learning:

• Embracescontinuous learning by actively seeking to build knowledge and new skillsand/or tools and staying current with industry trends and best practices.
• Seeks out andleverages feedback and training to improve skills.
• Contributes toa culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

• Develops ideasand recommends updates to increase the efficiency and effectiveness ofprocesses, protocols, and workflows within a team.
• Seeks inputfrom team members on alternative approaches and methods for improving work.