Senior Site Reliability Engineer

Oracle Corporation; Nashville (TN); On-site; USD 110,000 - 170,000; Full time

Job summary

Oracle Corporation in Nashville is seeking an experienced Site Reliability Engineer to design, manage, and improve infrastructure reliability. You will forecast demands, collaborate with software teams to build scalable infrastructure, and proactively prototype new capabilities.

The role covers incident lifecycle, automation, and technical communication. You will monitor services, perform root-cause analyses, participate in on-call shifts, and drive continuous improvement and knowledge sharing

Qualifications

• Requires strong capacity planning and incident response skills.
• Experience designing scalable, reliable infrastructure.
• Proven ability to automate repetitive tasks and improve systems reliability.

Responsibilities

• Capacity Ingestion and Management: design and architect infrastructure for reliability and functionality.
• Incident and Service Lifecycle Management: monitor services, perform incident response, root cause analyses and post-mortems.
• Automation: develop automation tools to monitor, mitigate, or remediate issues.
• Technical Communication and Guidance: communicate service attributes and changes across teams.
• Troubleshooting and Resolution: provide operational support and participate in on-call shifts.
• Innovation and Improvement: identify and implement performance and deployment improvements.

Skills

Capacity planning

Incident response

Automation scripting

Monitoring & metrics

Cross-functional collaboration

Root cause analysis

Education

Bachelor's degree in Computer Science

4+ years in SRE/DevOps

Tools

AWS

Kubernetes

Terraform

Linux

Job description

Internal Responsibilities

Key Responsibilities

Capacity Ingestion and Management:

• Takes proactive steps to design and architect infrastructure and/or service according to terms for reliability and functionality.
• Forecasts demands for infrastructure and responds to capacity needs, ensuring systems have sufficient resources to handle current and future workloads.
• Collaborates with the software development team to develop infrastructures and features that are reliable and scalable according to deployment requirements.
• Independently identifies opportunities for and drives prototyping (e.g., testing new applications or infrastructures, assisting in onboarding).

Incident and Service Lifecycle Management:

• Performs data collection, triage, technical analysis, and redirection to maintain and optimize operations and infrastructure reliability.
• Independently monitors services, maintains up-to-date knowledge of their performance, and documents their condition.
• Leverages comprehensive knowledge to perform incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery).
• Provides health and performance reporting and takes appropriate actions based on trends in data.
• May independently perform provisioning to support infrastructure, applications, and services.
• May perform standard and non-standard decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed.

Automation:

• Identifies opportunities for automation and assesses potential benefits.
• Develops automation tools or scripts to provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects within infrastructures.
• Independently conducts testing to ensure automation performs the task correctly and produces expected results.

Technical Communication and Guidance:

• Communicates the scale, capacity, security, performance attributes, and requirements of services and technology within and sometimes beyond immediate team.
• Identifies and explains the potential impact of infrastructure, feature, and tool changes, considering their impact on team operations.

Troubleshooting and Resolution:

• Provides operational support for technology, escalating incidents and other standard and non-standard issues arising within Oracle services.
• Participates in on-call shifts to address issues.
• Resolves technical issues spanning various services, investigating and debugging products in order to reach SLOs (service level objectives).
• Documents incidents and performs root cause analyses according to standard reporting methods.
• Independently performs post-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement:

• Experiments with new tools and technologies to assess their potential impact on and improve infrastructure performance and reliability, ensuring adherence to security standards.
• Independently identifies and executes improvements for performance bottlenecks and deployments to ensure efficient resource usage, speed, and scalability.
• Develops knowledge of site reliability trends and shares new information with team members, management, and beyond to help others build, test, deploy and run services.
• Performs standard and non-standard analyses and provides clear data on production to contribute to business development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution:

Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices.

Continuous Learning:

Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work.

External Responsibilities

Key Responsibilities

Capacity Ingestion and Management:

• Takes proactive steps to design and architect infrastructure and/or service according to terms for reliability and functionality.
• Forecasts demands for infrastructure and responds to capacity needs, ensuring systems have sufficient resources to handle current and future workloads.
• Collaborates with the software development team to develop infrastructures and features that are reliable and scalable according to deployment requirements.
• Independently identifies opportunities for and drives prototyping (e.g., testing new applications or infrastructures, assisting in onboarding).

Incident and Service Lifecycle Management:

• Performs data collection, triage, technical analysis, and redirection to maintain and optimize operations and infrastructure reliability.
• Independently monitors services, maintains up-to-date knowledge of their performance, and documents their condition.
• Leverages comprehensive knowledge to perform incident response, root cause analyses, and/or maintenance on assigned services (e.g., software installs, version upgrades, security updates, backup and recovery).
• Provides health and performance reporting and takes appropriate actions based on trends in data.
• May independently perform provisioning to support infrastructure, applications, and services.
• May perform standard and non-standard decommissioning (e.g., shutting down servers, removing data from databases) to remove objects that are no longer needed.

Automation:

• Identifies opportunities for automation and assesses potential benefits.
• Develops automation tools or scripts to provide solutions, gather metrics, monitor, analyze, mitigate, or remediate issues/defects within infrastructures.
• Independently conducts testing to ensure automation performs the task correctly and produces expected results.

Technical Communication and Guidance:

• Communicates the scale, capacity, security, performance attributes, and requirements of services and technology within and sometimes beyond immediate team.
• Identifies and explains the potential impact of infrastructure, feature, and tool changes, considering their impact on team operations.

Troubleshooting and Resolution:

• Provides operational support for technology, escalating incidents and other standard and non-standard issues arising within Oracle services.
• Participates in on-call shifts to address issues.
• Resolves technical issues spanning various services, investigating and debugging products in order to reach SLOs (service level objectives).
• Documents incidents and performs root cause analyses according to standard reporting methods.
• Independently performs post-mortem procedures to prevent incident reoccurrence.

Innovation and Improvement:

• Experiments with new tools and technologies to assess their potential impact on and improve infrastructure performance and reliability, ensuring adherence to security standards.
• Independently identifies and executes improvements for performance bottlenecks and deployments to ensure efficient resource usage, speed, and scalability.
• Develops knowledge of site reliability trends and shares new information with team members, management, and beyond to help others build, test, deploy and run services.
• Performs standard and non-standard analyses and provides clear data on production to contribute to business development decisions (e.g., design changes).

Core Responsibilities

Planning & Execution:

Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices.

Continuous Learning:

Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work.