Principal Technical Program Manager

Oracle Corporation; Nashville (TN); On-site; USD 110,000 - 140,000; Full time

Job summary

Oracle Corporation in Nashville seeks a seasoned Program Manager to lead complex, cross-functional initiatives. You will drive technical strategy, governance, risk management, and delivery standards to ensure on-time, within-scope outcomes for critical programs.

You will partner with product, security, and operations teams, align stakeholders, and improve processes with data-driven decisions, KPIs, and continuous improvement to support Oracle's commitments and customers.

Responsibilities

• Leverag e technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.
• Ensures that product or service delivery meets third-party, security, export, and accessibility compliance requirements.
• Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution.
• Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.
• Leads the development and implementation of evolving processes to ensure that organizational SLAs are met.
• Utilizes technical knowledge to identify, track, and manage program dependencies and risks.
• Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.
• Supports planning by identifying dependencies and risks.
• Develops delivery standards and guidelines in alignment with Oracle best practices.
• Identifies and quantifies opportunities for process automations and advocates for prioritization.
• Contributes to incident management efforts and identifies opportunities to improve processes, as applicable.
• Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership.
• Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals.
• Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals.
• Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems.
• Manages both technical and non-technical programs and cross-organizational programs impacting products and business.
• Guides the work of program staff while providing technical support and direction on removing barriers, including risks and issues in workflows.
• Maintains comprehensive program documentation and documents risks and issues.
• Ensures attention to detail in program management from planning to execution and reporting.
• Leads regular program status meetings and keeps teams and leadership informed.
• Leads initiatives within the team to improve operational efficiency and adherence to SLAs and productivity targets.
• Ensures ownership and accountability for forecasting program demands, funding, and resourcing.
• Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes.
• Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
• Conducts comprehensive assessments of costs, benefits, and ROI to inform decision-making and risk mitigation strategies.
• Manages critical issues while making trade-offs between business needs and technical constraints.
• Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption.
• Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes.
• Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems.
• Leads efforts to integrate continuous improvement within programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies.
• Develops and standardizes data-driven decision-making frameworks, ensuring insights drive efficiencies.
• Identifies and addresses gaps to facilitate business-critical improvements to the solution's availability and reliability.
• Iterates processes based on feedback and KPIs, analyzing results through retrospectives.
• Defines requirements and configurations of existing and new development tools, where applicable.
• Facilitates collaboration across multiple teams, driving discussions that align priorities and program goals.
• Leads medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency.
• Delivers program updates, risks, and opportunities to managers and leadership, influencing decision-making.
• Develops relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution.
• Leads programs to continuously improve organizational efficiency.
• Provides technical direction and mentorship to cross-functional teams.
• Influences and guides change at all levels of the group from initiation through delivery.
• Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues.
• Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution.
• Utilizes data to solve moderately complex problems impacting the success of the program(s), including adherence to SLAs.
• Conducts analysis on a small number of data sources with moderate complexity to drive data-informed decisions to support the program goals.

Job description

KeyResponsibilities

TechnicalManagement and Execution - Technical Management:

• Leveragestechnical knowledge to identify risks, manage scope, estimate programtimelines, request feasibility, testing requirements, and determine appropriateresources.
• Ensuresthat product or service delivery meets the third party, security, export, andaccessibility compliance requirements.
• Drivesrapid response to security escalations, coordinating across teams andcommunicating to executives to assess risk, determine mitigation strategies,and align and execute optimal proposed path to resolution.
• Forecastsprogram demands and resourcing to identify risks and ensure that goals areachievable.
• Leadsthe development and implementation of evolving processes to ensure thatorganizational SLAs are met.

TechnicalManagement and Execution - Technical Strategy and Execution:

• Utilizestechnical knowledge to identify, track, and manage program dependencies andrisks.
• Supportsrapid response to escalations, coordinating within team and communicating tosenior team members to assess risk, determine mitigation strategies, andexecute the optimal proposed path to resolution.
• Supportsplanning by identifying dependencies and risks.
• Developsdelivery standards and guidelines in alignment with Oracle best practices.
• Identifiesand quantifies opportunities for process automations and advocates forprioritization.
• Contributesto incident management efforts and identifies opportunities to improveprocesses, as applicable.

ProgramOversight - Strategy and Decision-Making:

• Alignspriorities with customers, service, and stakeholder teams through regularreporting to senior leadership.
• Establishesscope and milestones for each program, aligning to the broader program plan andcompany strategies and goals.
• Assistsin defining key performance indicators (KPIs) and measurement methods forprogram performance against established goals (e.g., scope, timelines,deliverable quality).
• Builds,maintains, and executes a clear communication strategy of objectives topartners and customers, influencing decision-making regarding best practicesfor Oracle systems.

ProgramOversight - Program and Operations Management:

• Managesboth technical and non-technical programs and complex, cross-organizationalprograms impacting products and business.
• Guidesthe work of program staff (e.g., development, release management, customersuccess) while providing technical support and direction on removing barriers,including risks and issues in workflows.
• Maintainscomprehensive program documentation (e.g., status reports, program plans) anddocuments risks and issues.
• Ensuresattention to detail in program management from planning to execution andreporting.
• Leadsregular program status meetings and keeps teams and leadership informed.
• Leadsinitiatives within the team to improve operational efficiency and enhanceadherence to service level agreements (SLAs) and productivity targets.
• Ensuresownership and accountability for forecasting program demands, funding, and resourcing.
• Guidesthe deployment of change management for programs, such as priority, scope,scheduling, or requirement changes.

ProgramOversight - Risk Management:

• Manageshighly complex issues, bottlenecks and/or risks, escalating issues when appropriate.
• Conductscomprehensive assessments of costs, benefits, and return on investment (ROI) toinform decision-making and risk mitigation strategies.
• Managescritical issues while making trade-offs between business needs and technicalconstraints.
• Removesblockers for the program and identifies new technical and resource options toefficiently deliver solutions and drive adoption.

ProcessEfficiency - Process Optimization:

• Leadsprogram improvement, implementing best practices and driving cross-team processoptimizations to improve processes.
• Organizesand develops program objectives and workflows, while testing and deployingcross-functional solutions to address critical business problems.

ProcessEfficiency - Continuous Improvement:

• Leadsefforts to integrate continuous improvement within programs, driving insightsacross many workstreams to generate recommendations that deliver operationalefficiencies.
• Developsand standardizes data-driven decision-making frameworks, ensuring insightsdrive efficiencies.
• Identifiesand addresses gaps to facilitate business-critical improvements to thesolution's availability and reliability.
• Iteratesprocesses based on feedback and KPIs, analyzing results through retrospectives.
• Definesrequirements and configurations of existing and new development tools, whereapplicable.

Collaborationand Program Leadership - Cross Functional Collaboration:

• Facilitatescollaboration across multiple teams, driving discussions that align prioritiesand program goals.
• Leadsmedium-scale efforts to optimize processes, identifying and implementingsolutions that enhance team efficiency.
• Deliversprogram updates, risks, and opportunities to managers and leadership,influencing decision-making.
• Developsrelationships with key stakeholders, ensuring their perspectives are integratedinto program planning and execution.

Collaborationand Program Leadership - Program Leadership:

• Leadsprograms to continuously improve organizational efficiency.
• Providestechnical direction and mentorship to cross-functional teams.
• Influencesand guides change at all levels of the group from initiation through delivery.
• Ensuresthat the program team and other stakeholders are aligned with the program goalsand motivated, identifying and addressing conflicts and issues.

Data andAnalysis:

• Createsand automates reporting, partnering with development teams to continue improvingreports, dashboards, forecasts, and models to help manage program execution.
• Utilizesdata to solve moderately complex problems impacting the success of theprogram(s), including adherence to SLAs.
• Conductsanalysis on a small number of data sources with moderate complexity, which mayinclude competitive analysis, trend analysis, and KPI analysis, to drivedata-informed decisions to support the program goals, presenting findings withimmediate teams stakeholders.

StakeholderEngagement:

• Actsas a liaison with or between stakeholder teams, driving effective collaborationfor customer success within Oracle commitments.
• Managesrelationships with internal and external stakeholders to align programpriorities and commitments.
• Identifiesand documents stakeholder needs and works cross-functionally to implementsolutions that enhance satisfaction.
• Identifiesrisks to customer satisfaction and advocates for improvements or mitigation.
• Assessesrisks to customer satisfaction and evaluates mitigation efforts, providingsolutions to the immediate team and related teams to ensure alignment onresolving these risks.
• Helpsbalance team priorities and Oracle commitments to ensure optimal coverage andresponse to key customer needs, minimizing risks to the program.

CoreResponsibilities

Planning & Execution:

• Managesand coordinates moderately complex tasks, monitoring timelines and deliverablesto ensure timely completion and adherence to requirements for a moderatelysized project or initiative. Efficiently delegates, monitors, and prioritizeswork across multiple projects, providing technical oversight and adjustingplans to address shifts in resources or timelines.

Collaboration & Partnership:

• Collaboratesacross the organization to align on expectations and achieve shared objectives.Leverages understanding of business leaders, stakeholders, and/or customers toensure proposed solutions meet their needs. Supports inclusivity by activelyseeking and listening to diverse perspectives, ensuring others feel heard andrespected.

Problem Solving:

• Identifiesand addresses moderately complex issues by analyzing a wide range of dataand/or information to identify solutions in accordance with standard practices.Proactively escalates unresolved or critical issues with a thorough assessmentand suggests potential solutions. Reviews, contributes to, and documentsproblem solving strategies.

Continuous Learning:

• Pursueslearning opportunities to expand knowledge and skills and/or tools in new areasand stays abreast of the latest industry trends and best practices. Proactivelyseeks and leverages ongoing feedback and training to improve skills. Coachesand mentors junior team members, fostering continuous learning and knowledgesharing within and across teams.

Continuous Improvement:

• Developsideas, recommends updates, and/or collaborates on the implementation of processimprovements to increase the efficiency and effectiveness of processes,protocols, and workflows across teams, and evaluates the impact on keystakeholders. Solicits feedback from others on ideas for alternative approachesand methods for continued improvement.

Performance and Development:

• Contributesto the talent development pipeline by participating in candidate interviews,assessing candidates, and providing hiring recommendations.