Senior Systems Administrator – Enterprise IT & Security (DC)

Tripoint Solutions; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) Retirement Plan

Paid time off (PTO)

Professional Development reimbursement

Transportation/ Parking reimbursement

Job summary

Tripoint Solutions is seeking an experienced Systems Administrator to provide advanced Tier III technical support for enterprise IT infrastructure in a federal space. You will be the primary escalation point for Level II, ensuring timely incident resolution while upholding security, stability, and performance across systems.

On-site role in Washington, DC with a focus on Windows and Linux server management, desktop imaging, and cybersecurity best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in systems administration within a professional or technical services environment.
• Advanced knowledge of monitoring practices and tools to include MECM and SCOM.
• Proven expertise in managing Windows and Linux server environments.
• Experience providing Tier III desktop and infrastructure support.
• Strong knowledge of Windows operating systems and Microsoft enterprise technologies.
• Experience with Active Directory, user account administration, and identity management.
• Experience with enterprise endpoint management and desktop imaging.
• Knowledge of cybersecurity best practices, endpoint protection, and vulnerability remediation.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supporting executive-level customers preferred.

Responsibilities

• Serve as the Tier III escalation point for incidents unresolved by Level II support.
• Troubleshoot complex hardware, software, infrastructure, and application issues.
• Manage incidents, service requests, and questions using the organization's ticketing system.
• Provide end-to-end support for users through phone, chat, email, voicemail, and walk-up services.
• Monitor, update, and resolve support tickets within established SLAs.
• Escalate issues to subject matter experts according to escalation procedures.
• Administer user accounts, permissions, passwords, and access for enterprise applications and infrastructure.
• Provision, modify, and remove user access based on business requirements.
• Develop, maintain, and troubleshoot enterprise desktop images.
• Maintain production desktop images with current patches and business application updates.
• Resolve software compatibility issues within enterprise images.
• Provide engineering support for desktop deployment and lifecycle management.
• Assist users with Section 508 accessibility compliance for electronic documents.
• Support organizational cybersecurity policies and secure computing standards.

Skills

MECM

SCOM

Windows

Linux

Active Directory

Troubleshooting

Identity management

Desktop imaging

Cybersecurity basics

Communication skills

Education

Bachelor's degree in Computer Science or IT

Tools

MECM

SCOM

PowerShell

Ansible

Docker

Kubernetes

Windows Server

Linux

Job description

Tripoint Solutions is seeking an experienced Systems Administrator to provide advanced Tier III technical support for enterprise IT infrastructure in a federal space. You will be the primary escalation point for Level II, ensuring timely incident resolution while upholding security, stability, and performance across systems.

On-site role in Washington, DC with a focus on Windows and Linux server management, desktop imaging, and cybersecurity best practices.