Senior Systems Administrator, East Coast Remote

Vistaprint; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Vistaprint seeks a Senior Systems Administrator to bridge the gap between IT support and end-users. This remote role focuses on managing SaaS products and providing top-notch support while promoting innovative technology adoption. If you have at least 2 years of IT support experience, especially with Windows and Mac systems, we encourage you to apply for an opportunity to help shape the future of technology use within a global organization.

Qualifications

• 2+ years of IT support experience.
• Familiar with both Windows and Mac platforms.
• Knowledge of Google Workspace and Okta.

Responsibilities

• Manage and administer various SaaS products.
• Provide day-to-day computer support and user account management.
• Monitor internal help requests and IT performance.

Skills

Windows support

Mac support

Google Workspace

Okta

Multi-factor authentication

Tools

Ivanti

Slack

Job description

Senior Systems Administrator, East Coast Remote

The way people work is evolving and the traditional IT support model is struggling to keep up. We help people be great at their jobs by providing secure access to easy-to-use SaaS tools and frictionless technology that can be used in a self-service manner from anywhere. Are you passionate about driving cutting edge technology adoption? Are you sick of deploying and maintaining legacy productivity solutions with limited utility in an internet-first world?

Cimpress Technology, an organization of Cimpress, is responsible for developing the Mass Customization Platform. We are shifting away from on-premises technology and into cutting edge cloud and SaaS solutions to support our users in this mission. We need your help!

What You Will Do

• Serve as the link between IT support and end-users
• Review and triage internal help requests and monitor computer and software performance for potential problems.
• Managing and administering a variety of SaaS products, such as Google Workspace, Okta, Ivanti and Slack
• Perform general administrative tasks such as:
  • New Hire setups
  • Tracking computer-related orders and bills
  • Maintaining license documentation
  • Manage and track IT inventory
• Provide day-to-day computer support, such as installing basic software and adding and deleting user accounts.
• Provisioning of hardware, including procurement and set up/installation
• Monitoring ticket support queues and Slack support channel for help requests
• Participation in Enterprise Solutions project work
  
  

Your Qualifications

At Cimpress, we are striving to hire individuals that add new ideas and perspectives to our teams and enhance our culture. No matter your background or work experience, we strongly encourage you to apply—even if you feel that you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities.

• 2+ years of IT support experience
• Experience in both Windows and Mac support
• Familiar with Google Workspace
• Familiar with Okta, EntraID and/or Windows Active Directory
• Security tools such as multi-factor authentication
  
  

Nice to Have

• Good organizational skills
• Ability to interact effectively and professionally with all levels of the organization
• Self-starter, able to complete a series of tasks independently
• Detail-Oriented
  
  

Why You'll Love Working Here

We encourage our engineers to think like owners – to continue to act small as we grow. Every team defines their own roadmaps, and uses the programming languages and technologies that suit them best. This helps us have a big impact at the enterprise level while still feeling small and nimble. We have a Remote-First operating model and culture, with team members in over 15 countries and 30 US states, offering autonomy and the flexibility to work from home. Cimpress also provides collaboration spaces for team members to work physically together.

About Us

Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized physical (and digital) products, for over 17 million global customers. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. And this kind of innovation keeps customers coming back.

Commitment to Diversity, Equity, & Inclusion

Cimpress exists to help our customers live their dreams. Each dream is unique – and the Cimpress team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

Cimpress Technology, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

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About the company

Vistaprint is a Dutch global, e-commerce company that produces physical and digital marketing products for small and micro businesses.

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